VP of Operations | Carpool Logistics
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VP of Operations
Who are we
Carpool is the logistics infrastructure powering the modern automotive industry. We combine a proprietary technology platform with a vetted carrier network of 13,000 transporters to move 200,000 vehicles annually for dealerships auctions OEMs and fleets nationwide. Headquartered in Atlanta Carpool is one of the fastest-growing companies in vehicle logistics-and we are building the team to match.
Who are you
The VP of Operations will lead and scale the operations function. This role requires a hands-on operator who enforces standards manages metrics and owns customer outcomes end-to-end. If you are highly metrics-driven enforce accountability and operating discipline at all levels and operate with urgency structure and attention to detail this is a great opportunity to join our team.
What will you do
The VP of Operations will partner closely with the CEO to drive company strategy enforce operating rigor and ensure the organization runs clear metrics structured routines and accountability at every level.
Core Mandate
Build and lead a metrics-driven highly accountable operations organization
Enforce structured management routines and operating discipline across all teams
Deliver consistent high-quality customer experience at scale
Drive profitability through margin management pricing discipline and execution efficiency
This is a competitive role and will require strong leadership a growth mindset and an entrepreneurial spirit. As in every startup you will be wearing multiple hats beyond the core responsibilities. This is a great opportunity to get very broad exposure to building and running a business.
Responsibilities
Financial Performance
Own operational P&L with a focus on gross margin and overall profitability
Drive pricing cost discipline and efficiency improvements through data-driven analysis
Establish and manage a KPI-driven operating model with real-time visibility into margin service coverage and productivity
Operational Leadership
Establish and enforce structured daily weekly and monthly operating cadences
Lead all day-to-day brokerage operations with a focus on speed reliability and consistency
Standardize and enforce SOPs to eliminate variability and enable scalable execution
Build a predictable operating model through routine reviews coverage margin service exceptions
Team Leadership & Development
Build and lead a high-performing operations team with clear accountability
Set performance standards and coach managers to lead through metrics
Foster a culture of urgency ownership and disciplined execution
Technology & Process Optimization
Drive effective use and continuous improvement of TMS and operational tools
Implement automation and workflow improvements across operations and pricing
Leverage data to improve decision-making visibility and scalability
Customer Experience
Own end-to-end customer experience across all shipper accounts
Enforce service standards for communication and issue resolution
Drive on-time performance and rapid resolution of service failures
Partner with sales on onboarding and ensure consistent post-sale execution
Maintain key customer relationships and implement feedback loops to improve retention
Capacity Management
Build manage and scale a high-quality reliable carrier network while ensuring strong coverage performance across all lanes
Deploy diverse capacity strategies to maintain service reliability
Compliance & Risk Management
Ensure compliance with DOT FMCSA and all applicable transportation regulations
Oversee claims management insurance processes and service failure mitigation
Proactively identify and manage operational and financial risks
Qualifications
7-15 years of experience in freight brokerage logistics or transportation
3-5 years in a senior operations leadership role with P&L responsibility
Proven track record of building and scaling high-performance operations teams
Deep understanding of brokerage market dynamics
Strong financial and analytical acumen
Leadership Profile
Highly metrics-driven manages the business through data and performance
Enforces accountability and operating discipline at all levels
Strong customer-first mindset with ownership of service outcomes
Decisive and comfortable addressing underperformance quickly
Operates with urgency structure and attention to detail
Balances short-term execution with long-term scalability
Total Compensation Package
Competitive base salary
Performance-based bonus tied to margin EBITDA and service metrics
Equity or profit-sharing
Why Carpool
Carpool is the logistics infrastructure powering the modern automotive industry. We are a high-growth company doubling in size annually with a team of 110 across the U.S. and Europe. Our proprietary technology has enabled us to scale rapidly and our goal is to 5x our growth over the next five years. If you're looking for a fast-paced startup environment with a high-performance culture join us as we take over the automotive logistics industry.
Carpool is an Atlanta Tech Village and ATDC company. We were awarded with a prestigious award of Top 10 Georgia Technology Startup by Technology Association of Georgia Top 5 B2B Startup and Top 5 Tech Startup by Built In publication. We have been selected as presenters at Venture Atlanta 2022 and have been featured by Atlanta Business Chronicle and Hypepotamus publications.
Job Category Operations
Job Type Full Time
Job Location Atlanta
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