VP - Application Support

We are seeking a VP of Application Support to provide hands-on support for business-critical Fixed Income trading applications across Rates and Credit markets. This front-office facing role requires strong technical expertise, exceptional communication skills, and the ability to partner closely with traders, sales teams, and technology stakeholders on the trading floor.

Client Details

Our client is a leading global financial institution with a strong presence across Fixed Income, Capital Markets, and Investment Banking. The organization continues to invest heavily in trading technology, electronic platforms, and operational excellence to support a growing global client base.

Description

As VP, Application Support, you will be responsible for providing high-touch support for front-office Fixed Income trading applications, ensuring platform stability, rapid issue resolution, and exceptional service to business users.

Key responsibilities include:

• Provide hands-on application support for Fixed Income trading platforms across Rates and Credit businesses.
• Act as the primary technology contact for traders, sales teams, and front-office users.
• Monitor production systems and proactively identify issues impacting trading activity.
• Troubleshoot and resolve application, workflow, data, and trade processing issues in a fast-paced trading environment.
• Partner closely with development, infrastructure, and business teams to drive issue resolution and platform improvements.
• Manage production incidents, perform root cause analysis, and implement preventative measures.
• Support system releases, upgrades, and change management processes.
• Maintain strong relationships with business stakeholders across the trading floor.
• Analyze support trends and recommend improvements to enhance system performance and user experience.
• Contribute to automation initiatives that improve operational efficiency and platform stability.
• Participate in on-call support rotations as required.

Profile

Proven experience supporting Fixed Income trading applications within an investment bank or capital markets environment.

Strong understanding of Rates, Credit, and front-office trading workflows.

Experience providing direct support to traders and business users on the trading floor.

Hands-on troubleshooting skills across complex production environments.

Strong knowledge of trade lifecycle management, market data, and order management systems.

Ability to diagnose issues across applications, databases, and infrastructure components.

Excellent communication and stakeholder management skills.

Experience managing production incidents and working within high-pressure environments.

Strong analytical and problem-solving capabilities.

Knowledge of SQL, UNIX/Linux, scripting, and monitoring tools is highly desirable.

Ability to balance technical expertise with outstanding customer service and business engagement.

Location: Midtown Manhattan, New York.

Working Pattern: Hybrid, 3 days per week in the office.

Job Offer

• Permanent position
• Base salary ranging from $170,000 - $200,000
• Opportunity to support business-critical Fixed Income trading platforms.
• Extensive interaction with front-office trading desks and senior business stakeholders.
• High-profile role within a leading global financial institution.
• Strong career progression opportunities within a growing technology organization.
• Comprehensive benefits package including healthcare, retirement plans, paid time off, and wellness programs.

If you have deep Fixed Income application support experience and enjoy working directly with traders in a fast-paced front-office environment, we'd love to hear from you.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.