VP, Account Management- Facilities
POSITION SUMMARY:
We are seeking an experienced and strategic VP, Account Management, to focus on driving sales growth in our Sago facilities. As a VP, Account Management- Facilities, you will be responsible for developing and growing a portfolio of new and existing clients specifically focused on our U.S. facilities. The ideal candidate will have deep, established relationships with in-person clients and an extremely strong knowledge of Sago's facilities and the local respondent market.
KEY JOB RESPONSIBILITIES:
- In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements.
- Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met
- Identify and build strong relationships with influencers/decision makers within client organizations to develop new business. This role requires consistent and targeted hunting to hit success metrics.
- Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations.
- High level calendar optimization across Sales, Ops, and Client stakeholders
- Identifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitability
- Utilize knowledge of accounts and existing data to analyze and forecast account performance.
- Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics.
- Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues.
- Provide superior customer service by working with internal teams in collaboration on project specifications - including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues.
- Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs.
- Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives.
- Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth
- Provide client feedback and industry input to improve current products and innovative client tools/products.
- Deliver results that produce high levels of client satisfaction and loyalty
CORE COMPETENCIES:
- Strong knowledge of Sago's facilities and a passion to grow that product
- Deep focus on client satisfaction, loyalty, and long-term partnership development
- Strong interpersonal and communication skills to engage with clients and collaborate across multiple internal teams and stakeholders
- Ability to identify customer needs and recommend appropriate solutions
- Excellent negotiation and persuasion skills
- Strategic thinking and problem-solving abilities
- Proficient in analyzing sales data and market trends
Education/Experience/Computer Skills
- Bachelor's degree or equivalent experience required.
- Applicants must bring a mature level of industry knowledge and expertise with a strong knowledge of qualitative and quantitative data collection methodologies
- Strong knowledge of Microsoft Office
Medical, Dental, Vision, 401K