Volunteer Services Manager

At WakeMed, our mission is to improve the health and well-being of our community, and we do it by delivering outstanding, compassionate care.

We're hiring a Volunteer Services Manager to lead and grow our volunteer programs across WakeMed. In this leadership role, you'll oversee volunteer engagement, community outreach, fundraising events, and a team dedicated to creating meaningful experiences for our patients, families, and volunteers.

What you'll do

• Lead volunteer recruitment, onboarding, training, and scheduling.
• Manage and develop the Volunteer Services team, including performance evaluations, coaching, employee development, and performance management.
• Partner with leaders across the organization to create impactful volunteer opportunities.
• Oversee community outreach, volunteer fundraising events, and donation programs.
• Support volunteer boards and drive program growth and improvement initiatives.
• Manage the daily operations of the department, including staffing, operational planning, resource allocation, and accountability for results.

Who you are

• Experienced in volunteer management, volunteer programs, or volunteer engagement initiatives.
• Proven leader with experience managing employees and fostering professional growth through coaching, mentoring, and performance development.
• Strong relationship-builder with excellent communication and leadership skills.
• Skilled at managing programs, projects, and teams.
• Experienced in healthcare, nonprofit, community services, or another service-oriented environment involving employees, volunteers, or public-facing programs.
• Experienced managing programs, services, or operations across multiple departments or locations.
• Available to work evenings and weekends to support volunteer placements, events, and fundraisers.
• Committed to being a visible, onsite leader, as this role requires an in-person presence and hands-on support.