Volunteer Services Manager

CAP Northwest (CAP) Formally Casca is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP's mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Prism Health, Our House, Tod's Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP, Prism Health and Our House.

Our Mission: CAP Northwest advances compassionate, whole-person care for LGBTQ+ people and those impacted by HIV.

CAP Northwest (formerly Cascade AIDS Project) is seeking a community-minded Volunteer Services Manager! The Volunteer Services Manager is a key leadership role responsible for building a robust, community-centered volunteer program from the ground up, providing oversight, structure, and strategic direction for volunteer engagement across the agency. This role will cultivate meaningful relationships between CAP and the communities we serve, creating accessible and rewarding opportunities for people to contribute their time and talents. With a strong focus on volunteer engagement at Our House, Esther's Pantry, CAP programs, and signature community events, the position will help strengthen connections between community members and CAP's mission. Through thoughtful stewardship and intentional program design, the Manager will also contribute to long-term strategies aimed at rebuilding trust, deepening community partnership, and strengthening the agency's presence and impact across the region.

This is a Full-Time role working at our Davis St location in NW Portland. The schedule for this role is Monday-Friday 9:00am-5:00pm, 3 days in office 2 days' work from home. You may be working some evenings and weekends for specific events.

The pay for this position is a salary of $67,000- $70,000 a year depending on experience.

Who You Are

• Minimum 5 years of progressive experience in volunteer management, non-profit program leadership, or related field, including experience building or significantly growing a volunteer program.
• Demonstrated strong relationship building skills, interpersonal communication, and ability to engage a diverse community of volunteers and staff.
• Experience with conflict resolution/management and maintaining healthy volunteer-staff relationships.
• Excellent organizational, project management, and data tracking/reporting skills.
• Familiarity with CRM systems or volunteer management systems.
• Strong facilitation and training skills. Able to develop orientation, trainings, and workshops.
• Ability to travel between locations as needed; flexibility in work schedule (some evenings/weekends are required for events and trainings).

What You'll Do

• Design, implement, and manage the entire volunteer services program, including creating policies, handbooks, and standard operating procedures to ensure a well-structured and compliant operation;.
• Lead all volunteer recruitment and community outreach efforts to build a diverse and engaged volunteer base, representing the agency at events and fostering community partnerships;.
• Oversee the complete volunteer journey from initial applicant screening, interviewing, onboarding, and role assignment to providing ongoing training and development;
• Cultivate a positive and supportive volunteer culture through effective communication, recognition programs, and proactive conflict resolution to ensure volunteers feel valued and remain engaged;.
• Maintain accurate volunteer data and records (e.g., hours, compliance, roles), generating reports and analytics to track program impact and inform strategic decisions;
• Partner with internal teams to seamlessly integrate volunteer support across all agency functions, providing key staffing for major fundraising events;.

At CAP Northwest, we believe in unlocking potential. If you believe you may have the skills to do a job, we encourage you to apply even if you don't meet every qualification. CAP Northwest is an Equal Employment Opportunity Employer. We comply with all relevant anti-discrimination laws.

• Vacation & Health Leave
• Retirement
• Medical, Dental, & Vision
• Life Insurance, Disability, & Family Leave

For more details about our benefits please visit our careers page capnw.org/careers

CAP Northwest cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).