Responsibilities/Job Description:
The Volunteer Services Business Partner is an integral part of the healthcare team who is accountable for creating partnerships to deliver exceptional care by involving volunteers meaningfully and delivering valuable outcomes. The Business Partner onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department.
Responsibilities
- Onboards New Volunteers: Provides efficient and exceptional customer service to all volunteer applicants through the application process. Identifies barriers in onboarding process and escalates for continuous improvement. Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)
- Ensures Records Meet Goals/Compliance Standards: Ensure the required volunteer documentation is in place and current. Implements and maintains competency assessment according to Joint Commission standards. Manages and maintains annual required learning documents according to hospital guidelines.
- Focuses on Customer Experience: Understands the importance of Customer Experience service standards, Safety Always, and guides volunteers to exhibit excellence in these areas. Provides ongoing informal and formal recognition of the volunteers. Develops and maintains standard work.
Required Qualifications
- B.S./B.A. in human services, management, education, or related field
- 1-3 years of experience in a complex work environment
- Exceptional Customer Experience skills
- Demonstrated ability to work effectively in a customer-facing complex environment
- Change management, process improvement, and team building experience
Preferred Qualifications
- Experience in a healthcare setting
- Database management (Volgistics)
- Computer Skills- Advanced knowledge of Excel including pivot tables and writing formulas, as well as Microsoft Office
- Business writing skills
- SharePoint skills
- Experience in a LEAN setting
- CAVS, CVS
Qualifications:
$27.88- $39.36 Hourly