Please note that applications for this position will close on Tuesday, August 18, 2026. Any applications received after that date will not be
reviewed or considered for the role.
MISSION
FamilyWorks partners with families to alleviate food insecurity and
ensure they have resources and support to overcome systemic barriers to
equity, build stable communities, and thrive.
POSITION SUMMARY
The Volunteer Engagement Manager provides strategic leadership for
FamilyWorks' volunteer program, ensuring volunteer engagement aligns
with organizational priorities, program needs, and the agency's mission.
This role is responsible for designing, implementing, and continuously
improving systems for volunteer recruitment, onboarding, placement,
supervision, and retention across FamilyWorks programs.
The Manager is a member of the Program Department Leadership Team and
will partner with program staff to strengthen the integration of
volunteers into service delivery while cultivating a welcoming,
inclusive, and high-impact volunteer experience. Through data-informed
decision-making, cross-department collaboration, and community
partnership, this role ensures that volunteers are effectively mobilized
to support participants, staff, and agency outcomes articulated in the
FamilyWorks' 2024-2026 strategic plan.
The Manager currently provides direct management and supervision to
one (1) part-time Senior Volunteer Coordinator. FamilyWorks relies on
volunteers to support our mission. In 2025, 450 individuals volunteered
for 12,307 hours. The Volunteer Engagement Manager will have
manager-on-duty responsibilities, which are scheduled in coordination
with the management team.
ESSENTIAL DUTIES, RESPONSIBILITIES AND TASKS
To perform this job successfully, an individual must be able to
perform each of these essential duties at a satisfactory level.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Volunteer Program Strategy and Leadership
- Provide strategic oversight of FamilyWorks' volunteer engagement
program (including individual and corporate volunteerism, corporate
alignment with agency goals, equity commitments, and programmatic needs.
- Develop,
implement, and regularly assess volunteer engagement strategies,
policies, and procedures to improve effectiveness, consistency, and
impact.
- Serve as the organizational subject-matter expert on volunteer engagement best practices, trends, and compliance requirements.
Volunteer Recruitment, Engagement and Retention
- Lead agency-wide volunteer recruitment efforts, including
representing FamilyWorks through outreach, partnerships, and community
engagement strategies.
- Oversee volunteer onboarding,
orientation, and training processes to ensure clarity of expectations,
safety, and mission alignment.
- Oversee volunteer recognition and appreciation strategies that support retention, morale, and long-term engagement.
Volunteer Supervision and Coordination
- Oversee volunteer placement and scheduling systems to ensure
appropriate coverage and effective use of volunteer capacity across
programs.
- Together with the Sr. Volunteer Coordinator, provide
guidance, and support to volunteers, addressing performance concerns,
conflicts, or special circumstances with professionalism and empathy.
- Partner
closely with the Program Leadership Team to assess volunteer needs,
develop volunteer roles, and ensure volunteers are effectively
integrated into service delivery.
Corporate Volunteer Engagement and Partnerships
- Cultivate and manage relationships with corporate partners,
serving as the primary point of contact for planning, communication, and
follow-up.
- Collaborate with Programs and Development teams to
align corporate volunteer engagement with fundraising, sponsorship, and
stewardship strategies.
- Design and oversee scalable, high-impact
corporate volunteer opportunities, including one-time service events,
skills-based volunteering, and ongoing group engagements.
Data, Reporting, and Systems Management
- Ensure accurate and timely maintenance of volunteer records, including hours, compliance documentation, and demographic data.
- Produce
regular reports and analysis on volunteer engagement metrics to support
program planning, evaluation, and funder reporting.
- Strengthen systems for volunteer tracking and communication, leveraging technology to improve efficiency and accessibility.
Staff Supervision and Leadership
- Provide direct supervision, coaching, and performance management
for a part-time Sr. Volunteer Coordinator, including goal-setting,
workload prioritization, and ongoing professional development.
- Delegate
operational responsibilities appropriately while ensuring
accountability, consistency, and alignment with volunteer engagement
strategies and organizational standards.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
- Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
- Demonstrate
the initiative to learn and enhance skills that promote anti-racism,
cultural competency and an understanding of oppression and its impact.
- Participate
in intentional learning efforts, to understand and dismantle
institutional racism and build cultural competency, and to encourage
staff to fully engage in those activities.
- Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
- Maintain
global awareness regarding organizational status, adjust priorities in
ongoing fashion, manage multiple priorities and delegate staff,
volunteers, and resources accordingly. High capacity for analytical and
inductive thinking.
- Identify and effectively address core issues and concerns in a variety of situations.
- Communicate effectively in daily interactions as supervisor as well as in written format and oral presentation.
- Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
- Capacity
for working effectively with a culturally diverse group of program
participants based on dignity and respect, including those experiencing
mental illness.
- Proven ability to de-escalate tense or
emotionally charged situations with empathy, professionalism, and
effective communication strategies; formal de-escalation training
strongly preferred.
- Be organized, have coordination skills and pay attention to detail.
- Ability to handle sensitive and confidential information with discretion and professionalism
- Ability to maintain focus in a complex environment.
- Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
- Must have access to reliable transportation throughout North Seattle.
EDUCATION/EXPERIENCE
- Professional degree required (or equivalent life experience)
with 3 to 5 years of related experience in social work or nonprofit
program management, or a combination of education and experience that
demonstrates the required knowledge, skills, and abilities.
- Demonstrated
supervisory experience that reflects progressive responsibilities in
hiring, training, performance management, conflict resolution and
disciplinary counseling.
- Bi-lingual in Spanish, Mandarin, Cantonese, or Russian preferred
- Demonstrated proficiency in MS Office applications, database entry, Zoom, and Microsoft Teams
- Must be able to pass background check
PHYSICAL DEMANDS/WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
- The work environment is dynamic and fast-paced. Adaptability, flexible thinking, and on-the-spot decision-making are required.
- This
role involves regular in-person interaction and collaboration with a
diverse group of staff, volunteers, and community members in a shared
workspace.
- This is an in-person role primarily based at our
Wallingford and Roosevelt locations. Travel to other locations (mobile
locations) is required to complete the essential functions of the job.
Administrative responsibilities may be completed from office locations
or remotely.
For more information about the company, our website is: https://www.familyworksseattle...
***This job posting will close on August 18, 2026; please submit your application before the deadline.***
Experience:
- Volunteer management: 2 years (Required) - We are
specifically seeking candidates with at least 2 years of direct
volunteer management experience, as this role requires proven experience
leading, coordinating, and supporting volunteer programs at scale.
Language:
- Spanish, Mandarin, Cantonese, or Russian (Preferred)
Ability to Commute:
- Seattle, WA 98115 (Required)
Work Location: In person