Volunteer Coordinator (Hospice)

Job Responsibilities:

• Responsible for all aspects of the Volunteer Department
• Participates in the development and implementation of policies and procedures that govern the department
• Screens, selects, evaluates, counsels or disciplines volunteers to ensure these individuals meet the organization’s standards
• Conducts ongoing efforts to recruit, prepare, and retain volunteers of all ages and ethnic backgrounds
• Participates in planning, decision making and policy formulation at management meetings
• Participates in planning, development, implementation and control of the annual budget for the department
• Tracks the use of volunteers and cost savings achieved
• Presents to the Administrator, periodic reports reflecting the services and financial activities of the Volunteer Department and such special reports as may be required
• Treats patients and their families with respect and dignity
• Develops, implements, and evaluates volunteer services regularly and at least annually
• Arranges for volunteers to provide support to the patient, family, or caregiver according to the interdisciplinary plan of care. Assign volunteers to office support as indicated
• Supervises volunteers in their daily work
• Assesses and identifies volunteer’s education needs and implements appropriate programs. Coordinate and participate in volunteer training and orientation
• Conducts staff meetings on a regular basis
• Exhibits genuine interest in and compassion for patients and families dealing with end-of-life issues
• Is a motivated, independent individual who can organize workload so that all functions are completed appropriately
• Effectively and consistently communicates administrative directives to personnel and encourages interactive meetings and discussions         

Professional Requirements:

• Meets dress code standards; appearance is neat and clean
• Completes annual educational requirements
• Wears identification while on duty
• Ensures confidentiality of patient’s records
• Complies with all organizational policies regarding ethical business practices
• Attends committee, PI and management meetings, as appropriate
• Ensures compliance with policies and procedures regarding operations, fire, safety and infection control
• Actively participates in performance improvement activities of the organization
• Communicates the mission, ethics and goals of the organization
• Lives the Mission, strives to achieve the Vision, and exemplifies the Core Values of the organization.
• Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth, and Financial Performance.
• Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.                                                        

Education and Experience:

• High school graduate required, college graduate preferred
• A minimum of 2 years experience in volunteer activities (Hospice preferred)
• Experience in community volunteer service 
• Computer experience including knowledge of Microsoft Suite and/or Google Suite.

Other Qualifications

•  Has not been excluded from participating in Medicare and Medicaid programs.
•  Maintains eligibility to participate in Medicare and Medicaid programs throughout employment
•  Capable of providing emergency care as needed for any patient
•  Maintains a neat, well-groomed appearance at all times. Keeps personal appearance appropriate for patient care.
•  Ability and willingness to participate appropriately in a disaster or evacuation situation.
•  Participate in pre-employment and annual Tuberculosis screening.

Other Physical Requirements: 

• Sense of Smell
• Sense of Taste
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) (Medical Mask)

Work Environment: 

• Primary office work with occasional fieldwork visiting patients in their homes, physician offices, hospitals, hospices, nursing homes, etc.