Volunteer & Community Engagement Coordinator

If you’re looking to do truly life-changing work, consider joining our team! Synergy Services employs compassionate individuals committed to strengthening people, families, and our community through prevention, crisis care, shelter, counseling, advocacy, and education. Before you apply, take a few minutes to visit our Employment Page to explore all of our current opportunities, watch our recruitment video, and get a feel for the culture, mission, and people that make Synergy Services such a rewarding place to work: https://www.synergyservices.org/about-us/employment/

 

Position: Volunteer & Community Engagement Coordinator
 
Program: School, Youth and Family Services (SYF)
 
Description:
 

With direction from the Program Manager, Youth Resiliency, Outreach and Crisis Services, supports the programs and operations of the Youth Resiliency Center (YRC), Synergy House (SH), Transitional Living and Maternity Group Home Programs (TLP/MGH) and School Based Integrated Services (SBIS), with a primary focus on coordinating in-kind donations, volunteer engagement, community engagement, and resources that meet program and client needs. Builds and maintains relationships with community partners, businesses, and volunteer groups to strengthen community involvement and expand program resources. Works collaboratively with Program Managers and agency leadership to identify needs, coordinate donations and volunteer activities, and ensure resources are effectively utilized to support program operations and services.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

 

•Partner with the Program Manager, Youth Resiliency, Outreach and Crisis Services to develop, implement, and manage volunteer recruitment, screening, orientation, training, engagement, and retention activities.

•Coordinate volunteer assignments and activities across programs based on identified needs.

•Maintain accurate volunteer records, track volunteer hours and contributions, and provide reports as needed.

•Develop volunteer recognition and appreciation activities to promote continued engagement.

•Work collaboratively with Program Managers to ensure volunteer activities are appropriate, meaningful, and supportive of program operations.

 

•In collaboration with the SYF Program managers plan, coordinate, and implement recreational, educational, seasonal, and enrichment activities that enhance the experiences of clients and families served by School, Youth and Family Services (e.g. Back to School supplies).

•Organize special events, holiday celebrations, family activities, and opportunities that promote connection, positive experiences, and client well-being (e.g. Graduation, Christmas/Holiday).

•Coordinate seasonal donation drives and resource initiatives, including school supplies, clothing, holiday gifts, and other items that address client and family needs.

•Cultivate community partnerships and coordinate volunteers, donations, supplies, and event logistics to support successful activities and initiatives.

•Collaborate with Program Managers to ensure activities are responsive to client needs, developmentally appropriate, trauma-informed, and consistent with program goals.

 

•Identify and assess program needs for donated goods, services, and other resources in collaboration with Program Managers.

•Cultivate and maintain relationships with businesses, community organizations, and individual donors to secure in-kind contributions.

•Coordinate the receipt, inventory, storage, tracking, and distribution of donated goods and services.

•Ensure donated items meet program needs, quality standards, and applicable agency policies.

 

•Working with Program Manager, Youth Resiliency, Outreach and Crisis Services, develop and maintain relationships with community partners, businesses, civic organizations, schools, and volunteer groups to increase community support for Synergy's programs.

•Identify opportunities for community partnerships, donation drives, volunteer projects, and other activities that support program and client needs.

•Represent Synergy at appropriate community events and activities to promote volunteer engagement and in-kind giving.

•Collaborate with Advancement and program leadership to coordinate community engagement efforts and strengthen existing partnerships.

•Coordinates relationships with neighborhood associations in areas surrounding residential locations.

 

•Collaborate with Program Managers and agency leadership to identify resource needs and coordinate volunteer and in-kind donation activities across the Youth Resiliency Center (YRC), Synergy House (SH), Transitional Living and Maternity Group Home Programs (TLP/MGH) and School Based Integrated Services (SBIS).

•Collaborate with other departments to support efficient and appropriate use of donated resources.

•Assist with special projects and activities that enhance program services and client experiences.

•Ensure volunteer activities and donation coordination are consistent with agency policies, confidentiality requirements, and program safety standards.

 

Participation in Performance and Quality Improvement activity is required by each employee.

 

Performs other duties as assigned.

 

Supervises volunteers, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include volunteer recruitment, screening, orientation, training, engagement, and retention activities.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Associates Degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training or experience in a social services agency.  Prior experience with Volunteer Coordination/Recruitment is a plus.

 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

The employee in this position must hold a Medical Technician Certification, CPR/First Aid Certification.  Must have a Valid Class E Drivers license.

 

The employee must have the ability to drive up to fifteen (15) passengers in a van.  Must possess the ability to type and use computer software, including Windows, Word for Windows, and Outlook.  Must have a knowledge of Division of Family Services and terminology used in a psychological setting. Must have ability to work collaboratively and communicate effectively with team members at all levels of Synergy.  Must be highly organized and detail oriented.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.  The employee is occasionally required to sit and climb or balance.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to fumes, airborne particles, or communicable diseases.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually loud.  While performing the duties of this job, the employee is occasionally exposed to the risk of violence and secondary trauma.