Due to our continued growth we are currently seeking an experienced VoIP Technician to join our Verticomm team.
The VoIP Technician installs configures troubleshoots and maintains Voice over Internet Protocol VoIP phone systems and associated network infrastructure including hardware software and cabling. Key duties involve remote and on-site support managing user accounts resolving network and call quality issues performing system upgrades and ensuring the continuous availability of communication services for clients. Strong problem-solving communication and networking skills along with a good understanding of TCPIP and LANWAN principles are essential for success in this role.
Key Responsibilities
Installation and Configuration Install set up and customize VoIP systems and equipment including phones voicemail systems and associated hardware based on customer needs.
Troubleshooting and Maintenance Diagnose and resolve technical issues related to network connectivity call quality hardware software and user accounts. Perform routine maintenance on network infrastructure and servers to ensure optimal performance.
User Support Provide technical support to end-users addressing their questions training them on system features and managing moves adds and changes for their accounts.
System Monitoring Monitor system performance to proactively identify potential problems and the need for upgrades or repairs.
Record Keeping Maintain detailed records of service requests troubleshooting steps and resolutions for future reference and system improvement.
Collaboration Work with other internal teams and business partners to ensure effective service delivery and high customer satisfaction.
Essential Skills and Qualifications
Technical Expertise Proficiently understand and troubleshoot VoIP systems network protocols TCPIP UDP and common networking concepts like routing subnets jitter and latency.
Networking Knowledge Strong knowledge of LAN and WAN principles network infrastructure and the ability to perform basic network diagnostics.
Problem-Solving Skills Excellent analytical and problem-solving skills to quickly diagnose and resolve complex unpredictable issues in dynamic environments.
Customer Service Strong client-facing and communication skills to interact effectively with diverse users clients and internal teams.
Adaptability The ability to adapt to constant technological changes and innovations in the rapidly evolving VoIP industry.
HardwareSoftware Experience Previous experience with premise or VOIP systems of any type a must.
Benefits and Perks
We offer a pay range between 60-75k or higher based on credentials and experience.
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance employee-paid
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program EAP
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401k with company match and financial wellness programs
Flexible Spending Account FSA Health Savings Account HSA and commuter benefits options
Career growth and learning opportunities…and so much more
Why join our team
We believe hard work employee recognition teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including
•Team Lead Supervisor and Management for our various departments
•Internship to hire Specialist Sales Roles Named Account Management Sales and Branch Management
•Mentorship Tiered advancement for Help Desk Specialists and Engineers Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets Broncos The Colorado Rockies Arizona Cardinals and Diamondbacks and the Kansas City Chiefs. Some employee events throughout the year include picnics happy hour events a presidents club trip golf outings sports leagues and the coveted award for best chili at our annual cook off.jp2