TRC Talent Solutions is a premier IT and Engineering placement firm built on transparency and aggressive candidate advocacy. We partner directly with hiring managers to provide fast feedback, streamlined interview processes, and access to opportunities with leading organizations.
TRC Talent Solutions is partnering with a growing healthcare organization seeking a VoIP / Contact Center Systems Engineer to support a large-scale telephony modernization initiative.
This individual will play a key role in implementing, configuring, migrating, and supporting a new centralized contact center environment serving multiple clinical locations. Working closely with IT leadership and solution architects, the engineer will help execute platform rollouts, support cutovers, configure call routing and agent environments.
Support the implementation and rollout of enterprise voice and contact center platforms across multiple locations
Configure call routing, IVRs, queues, agent groups, skill-based routing, dial plans, and business-hour schedules
Administer contact center platforms, including agent setup, call flows, reporting configurations, and routing logic
Execute telephony migrations, number porting activities, and platform cutovers with minimal business disruption
Perform end-to-end testing and validation of call flows and user functionality prior to production deployment
Support the migration and decommissioning of legacy voice environments, including RingCentral and Nextiva
Provision and support IP phones, softphones, WebRTC clients, and other voice endpoints
Troubleshoot call quality, routing, registration, carrier, and connectivity issues
Coordinate with telecommunications vendors, carriers, and solution providers
3+ years of experience supporting VoIP, telecom, unified communications, or contact center platforms
Hands-on experience administering cloud-based telephony or contact center solutions such as:
Five9
NICE CXone
3CX
RingCentral
Nextiva
Genesys
Amazon Connect
Similar UCaaS or CCaaS platforms
Strong understanding of:
SIP
VoIP technologies
PSTN connectivity
Call routing and dial plans
Number porting
Carrier coordination
IVR configuration
Experience supporting multi-site voice environments and migration projects
Ability to troubleshoot telephony, routing, endpoint, and contact center issues
Strong communication, documentation, and organizational skills
TRC Talent Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.