Job Overview:
Pay Range: $62.00hr - $67.00hr
Requirement/Must Have:
- Strong analytical, root-cause-analysis, and incident-resolution capabilities.
- Capability to manage after-hours maintenance windows and support issues.
- Strong verbal and written communication skills for drafting technical network diagrams and Standard Operating Procedures (SOPs).
- Deep expertise in Cisco's voice offerings.
- Experience with Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE / SBC).
- Experience with SIP (Session Initiation Protocol), H.323, MGCP, and RTP protocols.
- Strong understanding of IP routing, switching, and QoS (Quality of Service).
- Experience with Cisco Webex Calling.
Responsibilities:
- Perform daily server administration activities for the Voice-Over-IP platform.
- Work across teams to guide resolution of complex issues and provide subject matter input to designs.
- Execute L2/L3 incident and problem response, ensuring that SLAs are met.
- Manage change management, patching, vulnerability management, and day-to-day support of Cisco technologies.
- Serve as lead for assigned voice network development and software implementation projects.
- Evaluate and assess needs, identify and recommend allocation of resources, and set task priorities.
- Execute troubleshooting and optimization, performing root cause analysis for voice issues addressing packet loss, jitter, and latency.
- Configure Cisco integrated service routers and multi-layered switches to support voice operations.
- Manage migration of on-prem VOIP environment to Cisco Webex calling.
- Design and configure CUCM, CER, CUC, and Session Border Controllers.
- Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity.
- Create and maintain detailed documentation for voice solutions, including dial plans and configurations.
- Review and develop standards for voice network infrastructure system access and hardware/software replacement.
- Coordinate with telecommunication carriers and third-party vendors for number porting and incident resolution.
- Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers.
- Provide out of hours support when required.
Nice to Have:
- Professional-level credentials, such as the Cisco Certified Network Professional (CCNP) Collaboration.
- Familiarity with ServiceNow ITSM solution and CMDB.
- Working knowledge of ITIL.
- Large project management experience and understanding of project management processes.
- Knowledge of enterprise data center and infrastructure environments.
- Experience with IT governance and change management.
- Ability to drive to consensus and present complex ideas in a succinct manner.
Skills:
- CUCM.
- CER.
- CUC.
- UCCX.
- Expressway.
- Cisco Webex Calling.
- SIP.
- H.323.
- MGCP.
- RTP.
- IP Routing.
- Switching.
- QoS.
- Cisco ISR.
- CUBE.
- SBC.
Qualification And Education:
- 5-7 years of experience in VOIP engineering.
- Experience in a global environment interacting with vendors and offshore resources.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.