VoIP Engineer - Hybrid

Genesis10 is currently seeking a VoIP Engineer for a position with a Global Manufacturing Company located in Pittsburgh, PA. This is a 6+ month contract opportunity. This position is fully onsite.

Compensation: $49.00 - $59.00 per hour, W2, based on qualifications

Position Overview:
The VoIP Engineer is responsible for daily server administration activities within the client's Voice-Over-IP platform. The successful candidate will have deep expertise in Cisco's voice offerings and will work across teams to guide the resolution of complex issues, provide subject matter input to designs, and support a migration to CISCO Webex calling.

Key Responsibilities:

• Serve as lead for assigned voice network development and software implementation projects; evaluate and assess client needs; identify and recommend allocation of resources including staff, equipment and materials; set task priorities
• Execute L2/L3 support and perform root cause analysis for voice issues, addressing packet loss, jitter, and latency
• Work with network engineers to configure Cisco integrated service routers and multi-layered switches to support voice operations
• Migration of on-prem VOIP environment to CISCO Webex calling
• Design and configure Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE)
• Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity
• Create and maintain detailed documentation for voice solutions and deployments, including developing voice dial plans and documenting configurations and procedures
• Review, develop, and ensure compliance to standards for the voice network infrastructure system access, modification enhancement and replacement of system hardware and software
• Coordinate with telecommunication carriers and third-party vendors for number porting and incident resolution
• Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers
• Provide out of hours support, when required

Primary Requirements:

• Core Technologies: CUCM, CER, CUC, UCCX (Cisco Unified Contact Center Express), and Expressway
• CISCO Webex Calling
• Protocols: SIP (Session Initiation Protocol), H.323, MGCP, and RTP
• Strong understanding of IP routing, switching, and QoS (Quality of Service)
• Strong analytical, root-cause-analysis, and incident-resolution capabilities
• Capability to manage after-hours maintenance windows and support issues
• Clear communication and documentation skills for drafting technical network diagrams and Standard Operating Procedures (SOPs)

Desired Skills:

• 5-7+ years' experience
• Certifications: Professional-level credentials, such as the Cisco Certified Network Professional (CCNP) Collaboration
• Familiarity with ServiceNow ITSM solution and CMDB
• Working knowledge of ITIL
• Large project management experience and demonstrated understanding of project management processes, methodologies, and techniques
• Knowledge of enterprise data center and infrastructure environments
• Strong human relation skills and ability to interact with vendors, offshore resources, and other IT professionals in a global environment
• Experience with IT governance and change management
• Ability to drive to consensus as well as to absorb and present complex ideas in a succinct and accurate manner
• Self-motivated, problem solving oriented with keen attention to detail and excellent judgment skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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