Must Have Technical/Functional Skills
- Strong experience with Voice / VoIP management tools and processes
- Strong knowledge and experience with Cisco Unified Call Manager
- Good knowledge and experience with SBC technologies (Oracle)
- Strong understanding of call recording systems (Nice)
- Strong E911 experience
- Good knowledge and familiarity
- with Cisco UCS
- Good experience with general networking technologies
- Strong understanding with Microsoft Teams Calling
- 3+ years of experience managing large call manager telephony environments
Roles & Responsibilities
- Configure and enable Teams Phone System, policies, calling plans, and number assignments.
- Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.
- Perform user cutovers from Cisco to Teams in coordinated migration waves.
- Configure Teams call queues, auto attendants, voicemail, and routing policies.
- Migrate and validate analog and specialty lines (gateways/intercom/paging).
- Coordinate with carriers for number porting and PSTN transitions
- Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
- Update routing tables, dial peers, E911 configurations, and failover paths.
- Support coexistence scenarios during phased migration.
- Provide L2/L3 troubleshooting during pilot and mass migration phases.
- Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
- Handle escalations related to call quality, dropped calls, and network dependencies.
- Create detailed SOPs, migration runbooks, rollback plans, and user guides.
Salary Range: $105,000 -$115,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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