Highlights
Requirements 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud). Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
Numbers & Facts
| Location | Leesburg, Virginia |
| Industry | Staffing/Employment Agencies |
| Company Size | 2,500 to 4,999 employees |
| Website | https://systemone.com |
Description
Job Title: Voice Analyst
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
- Support day-to-day operations for cloud and on-premises voice services.
- Provide Tier 2 support for voice systems and related integrations.
- Act as facilitation point for the managed services provider for triage and escalations.
- Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
- Generate operational and analytics reports.
- Work closely with the help desk, end users, and managed services provider.
- Evaluate new products and services.
- Lead small projects and system upgrades.
- Provide technical support for larger operational efforts and project implementations.
- Develop operational and support documentation.
- Conduct end-user training.
- 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud).
- Hands-on experience with Cisco Call Manager and Microsoft Teams Phone.
- Experience with Five9 or similar CCaaS platforms (preferred).
- Experience supporting federal, state, or local government environments (preferred).
About Company
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.