Vital Records Customer Service Clerk

NOTICE JOB POSTING TO: FROM: DATE: RE: Health and Social S ervices (all divisions) employees a ffiliated with the N ational Association of G overnment E mployees ( aka "NAGE"), Loca l RI-200 Civil Service Commission Office Friday, Septem ber 11, 2026 Vital R ecords C ustomer S ervice Clerk - Vital Records Division The City of B r idgeport's Department of Heal th an d Social S ervices, Vital R ecords Division has an opening for t he position of Vital R ec ords C ustomer Service C lerk. This position is responsible for providing outstanding service and assistance to customers received in the Health Department's Vital Records Division. This primary function includes: (1) collection, balance, and processing of daily cash reports, (2) proper handling of all customer issues, (3) handling of phone calls, mail, email, etc. Incumbents of this position must deal successfully with the public, in person, and over the telephone, respond tactfully, clearly, concisely, and courteously to issues, concerns, and needs tactfully, clearly, concisely, and courteously to issues, concerns and needs. A complete job description is attached. The essential functions or duties described above is a general statement of functions and duties of the position. There may be other types of work that may be performed, and the omission of a particular duty or function does not exclude that duty or function from the position provided the duty or function is similar in work, related to the work or logically assigned to the position. Current annual salary of $42,4 19.00 (Step 1) - $44,5 40.00 (Step 2) - $46,6 62.00 (Step 3) - $48,786. 00 (Step 4) - $50,904.00 (Step 5) - $53,0 29.00 (Step 6). The wage rate of a selected employee if promoted shall be equal to at least a step increase in the employee's current position, not to exceed $52,374.00 ( reference NAGE R I-200 C BA, A rticle 2 5.5 ). First opportunity to fill this position will be offered to qualifying NA GE, Local RI -200 employees within the Health Department. Eligible members who meet the required qualifications, as determined by the City, may submit an electronic bid (via email) by delivering or emailing a resume to the Office of the Civil Service Commission, City Hall, room #106 or COB.JOBS@bridgeportct.gov . If submitting electronically, please include the following in the subject line: "Vital Records Customer Service Clerk - Member Name - N AGE Bid." DEADLINE TO APPLY IS Thursday, S eptember 17, 2026.This n otice i s also available for r evi ew on our City's C areer W ebsit e at www.bridgeportct.gov/careers . This document serves as general no t ice as r equired by N AGE, R I-200 Union c ontract. T he City r eserves t he right t o correct an y information which m ay have been inadvertently mi sstated. Job Class 1265 Union : NAGE CLASS TITLE: VITAL RECORDS CUSTOMER SERVICE CLERK Typical tasks or assignments ( Main duties, not limited to ): 1.Handle all aspects of a high level of customer service•Provides outstanding service and assistance to customers•Collect, balance and process daily cash report•Handle all customer issues2.Handle tax payer concerns•Handling phone calls, mail, email, etc•Deal successfully with the public, in person, and over the telephone, respondtactfully, clearly, concisely, and courteously to issues, co ncerns, and needs3.Adhere to all local, state and federal health and vi tal records regulations4.Implement and maintain filing systems5.Able to work under steady pressure with frequent interruptions and a high degree of publiccontact in person and by phone6.Read, understand, and review documents for accuracy and relevant information7.Operate and use modern office equipment including a computer , cash register and varioussoftware packages8.Type and enter data at a speed necessary for successful job performance9.Com municate clearly and concisely, both orally and in writing10.Compile a variety of information and records and exercise good judgment in maintaininginformation, records, and reports11.Read, understand, and review documents for accuracy and relevant information12.Establish and maintain effective working relationships with those contacted in the course ofworkMinimum qualification requirements: As to education, training, and experience: •High s chool graduate•One y ear Vital Records experience or comparable•Experience in an office dealing exclusively with the public•Basic knowledge of Microsoft Office Package with emphasis on Excel applicationAs to special knowledge, ability, and skill: •Ability to communicate effectively to other staff members and the general public•Have knowledge of the Connecticut laws that govern vital statistic records•Have strong technical skills in relation to MUNIS Financial softwareCSC Approval 1/13/15