VITA Print Service Support Technician - hybrid Richmond, VA
Novalink Solutions
- Richmond, Virginia
- 8 days ago
Highlights
This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
Numbers & Facts
| Location | Richmond, Virginia |
| Industry | Staffing/Employment Agencies |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.novalink-solutions.com/ |
Description
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Requirements
Skill | Required / Desired | Amount | of Experience |
| Microsoft 365 | Required | 5 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
| Strong analytical and troubleshooting skills | Required | 5 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
| Experience in a help desk or technical support role. | Required | 5 | Years |
| Knowledge of IT systems | Required | 5 | Years |
| Knowledge of print services environment | Desired | 2 | Years |
About Company
Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of success in providing temporary personnel solutions and managing government deliverables-based projects over the past 20 years.
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