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VistA/MUMPS Subject Matter Expert :: Washington, DC (Remote)

ARK Solutions, Inc.

  • Washington, DC
  • 1 day ago
  • Remote

    Highlights

    Develop and review defect resolution plans, including remediation approach, code/data impacts, testing strategy, release considerations, and rollback planning. Support Tier 2 and Tier 3 production support, including incident prioritization, escalation, workaround identification, and resolution planning.

    Numbers & Facts

    LocationWashington, DC (
    Remote    )

    Description

    VistA/MUMPS Subject Matter Expert

    Location: Washington, DC (Remote)

    Duration: 4 months

    Key Responsibilities:

    • Provide expert guidance on VistA and MUMPS-based application sustainment.
    • Analyze, triage, and resolve VistA defects, incidents, service requests, and production issues.
    • Perform root cause analysis across code, data, configuration, workflow, interface, and environment-related issues.
    • Support Tier 2 and Tier 3 production support, including incident prioritization, escalation, workaround identification, and resolution planning.
    • Develop and review defect resolution plans, including remediation approach, code/data impacts, testing strategy, release considerations, and rollback planning.
    • Support testing, validation, release readiness, deployment planning, documentation updates, and post-release monitoring.
    • Collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders.
    • Recommend improvements to sustainment processes, defect prevention, monitoring, backlog management, and knowledge transfer.

    Required Qualifications:

    • Significant hands-on experience with VistA sustainment, operations, maintenance, or modernization.
    • Strong knowledge of MUMPS programming and VistA technical architecture.
    • Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies.
    • Proven ability to diagnose and resolve production defects in legacy or mission-critical systems.
    • Experience with Tier 2/Tier 3 support, ticket triage, defect management, and structured software delivery processes.
    • Ability to communicate complex technical issues clearly to both technical and non-technical audiences.

    Preferred Qualifications:

    • Prior experience supporting State/Government/Federal healthcare platforms.
    • Familiarity with product-line delivery models, federal sustainment practices, release management, Agile, DevSecOps, and compliance requirements.
    • Experience with monitoring, root cause analysis reporting, data correction, table maintenance, or legacy system modernization.

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