Virtual Member Service Representative (on-site)

Ready to switch it up and put a new spin on a banking career? We have an awesome opportunity for a Virtual Member Service Representative or a (VMSR) as we call it. Serve our membership through an interactive teller machine (ITM) and showcase your customer service skills! You'll have the opportunity to work in our Member Contact Center, growing and learning along the way. If you've got six months to one year of financial institution experience and love a good challenge, we want you on our team!

Hours: Monday - Friday: 09:30am - 6:00pm Saturday: 10:00am - 2:00pm

The Pay Range: $18.02 - $29.89 per hour

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $18.02 - $23.07.

What You'll Do:

• Help credit union members with transactions through the interactive teller machine (ITM)
• Bring a strong video communication/presence and be comfortable, professional, and friendly on camera with members via video access
• Handle savings, loans, checks, and more
• Process incoming mail
• Be a team player and learn new things in meetings and training sessions
• Share your excitement for our products and services with members

What You Need:

• High school diploma or equivalent
• Six months to one year of experience working in a financial institution or related field
• Must be bondable

What You'll Bring:

• Some financial service or cash-handling experience
• Quick and accurate computer skills
• Friendly and great with people - you'll make members feel welcome on and off camera
• Problem-solving skills
• Good at writing and communication
• Motivated and organized

What We Offer:

• Full Medical, Vision and Dental benefits
• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Paid volunteering at ACU sponsored events
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• Bonus opportunities
• Company paid long term disability and life insurance
• Employee family events
• Employee Assistant Program (EAP)
• and more!

Grow With Us:

We'll help you grow with awesome training programs:

• Teller Essentials (complete within 30 days) - get those basics down!
• Product Fitness (within 6 months) - unleash your selling powers!
• MSR Advance Program (within 1 year) - master member service!
• BAI training courses - become a banking champ!

Join Our Crew:

Ready to try something new? Apply now for the Virtual Teller position. Let's create an exciting future in banking!

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!!

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.