Virtual Apron Sr. Flooring Inside Sales Specialist – Flooring (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Flooring Inside Sales Specialist (Remote) plays a critical role in driving sales and is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for building and nurturing high value relationships with our customers to ensure satisfaction at every touchpoint of the customer journey.  This remote position on the Virtual Apron team requires an experienced sales professional with in-depth knowledge of products or services as well as the ability to manage a pipeline of leads and exceed sales targets.

Sr. Flooring Inside Sales Specialists engage with customers, stores, and service providers via phone, email and other communication vehicles to drive sales. The ideal candidate will have prior experience and knowledge in hard surface flooring sales, be familiar with customer management platforms such as Salesforce, OrderUp or similar tools, demonstrate a strong customer-focused approach, possess excellent communication skills, and have the ability to effectively overcome sales objections.

What Is Virtual Apron?

The Virtual Apron is an innovative, multi-team organization within The Home Depot that provides remote support to both online and in-store customers for their project needs. Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design, and installation services.

By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders. This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.

Key Responsibilities:

• 30% Customer Service - Build and nurture high-value relationships with clients, serving as a trusted advisor and ensuring satisfaction at every touchpoint of the customer journey.
• 30% Drives Sales - Through lead generation and prospecting. Proactively identify potential clients through cold calling, networking, referrals, and other sales tactics. Qualify leads and nurture them through the sales funnel. Lead the entire sales cycle from inspiration to installation. Pre purchase assortment to post sale installation. Exceed sales targets by employing a proactive, entrepreneurial approach to identify emerging market trends, customer challenges, and opportunities for competitive differentiation.
• 30% Support - Problem resolution - Analyze and map the customer journey to identify pain points and opportunities, delivering tailored solutions that address customers' needs and drive long-term value.
• 10% Other - Perform other duties as required by management.

Direct Manager/Direct Reports:

• This Position typically reports to the Contact Center Supervisor - SVCS
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be at least 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 2+ years consultative sales experience
• Experience working within a Customer Relationship Management (CRM) Platform
• Previous experience with hard surface flooring products and sales
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Decision Quality
• Collaborates
• Instills Trust
• Communicates Effectively
• Customer Focus
• Interpersonal Savvy
• Resourcefulness

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: