Virtual Advisor

Posting Details

Posting Summary

Working Title Virtual Advisor Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 295W5572 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Chesapeake - 550 Hiring Range $27.04 per hour, part time Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Part time, up to 29hrs.

This position does require working some weekends and holidays, including over the winter break.

The position is a telework position, and is to support students year-round, even when the campuses are closed.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Support the mission and vision of TCC by assisting potential, new, transfer, and continuing students (both traditional and distance learners) via email, phone, and other virtual platforms with understanding programs of study (curricular and non-curricular), course planning, career planning, preliminary evaluations of transfer credit, interpretation of math and English placement, course enrollment protocols, as well as program-specific applications and general information on TCC policies and procedures with an emphasis on academic progress, graduation, and transfer. This position also supports the organizational operations by leading some processes to ensure adequate delivery of services. Additionally, this position will serve as the main advising point of contact for the Accelerated Degree Program.

Functional Responsibilities:

• Answer questions via email, phone, and other virtual platforms relating to educational transfer and career planning.
• Provide current information to assist students in their decision-making process.
• Provide support and referrals as needed to ancillary departments within the college, including Financial Aid, CMVE, ESL, and student support services.
• Work collaboratively with other TCC departments and personnel to support the learning of all students.
• Document advising conversations from all platforms in Navigate and SalesForce (as applicable).
• Attend office, department, and college-wide advising meetings.
• Answer emails during holidays and weekends.
• Lead weekly staffing efforts for virtual advising staff.
• Prepare and disseminate reports to advising leadership on virtual advising activity.
• Attend professional development trainings, including some in-person events such as Advising Institute and Student Affairs Kick-Off.
• Lead advisor for the Accelerated Degree Program, including, but not limited to: scheduling virtual appointments, maintain open communication pathways, assess student needs and connect with campus resources to support student retention and completion within one year, maintain data collection and reporting to advising leadership, and assist with programming specific to this population.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Position requires knowledge of TCC/VCCS policies and procedures
• Experience supporting a diverse student population, including dual-enrolled high school students, returning adult learners, highly motivated self-directed individuals, and students requiring additional guidance to clarify and achieve their academic goals.
• Practical skills include a sound working knowledge of computer platforms and software, including CANVAS, SIS, Sharepoint, and Microsoft Office.
• Interpersonal skills include a comfortable and knowledgeable online presence with the ability to transfer meaningful information via email to a varied population of students.

Additional Considerations

N/A

Operation of a State Vehicle No Supervises Employees No Required Travel

N/A

Posting Detail Information

Posting Number WGE_3343P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/05/2026 Job Close Date 08/12/2026 Open Until Filled No Agency Website TCC.edu Contact Name Lizette White Email Jobs@tcc.edu Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/99493

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • If needed, are you able to work evenings, holidays, and/or weekends?

• Yes

• No

• • Will you require sponsorship to accept employment?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document
• Alternative Hiring Process Letter