Overview
VIP Hospitality Host can earn up to an additional $2K quarterly with Performance Based Bonus. Generate a customer awareness of the 24KT Club member program as well as any upcoming special events, promotions, and specifically VIP events. Builds close relationships with VIP and hosted-level customers through personal contact by phone and in-person with the goal of generating additional and profitable gaming revenues. Meet and greet customers at the Casino Host desk, on the casino floor, the hotel front desk, at special events and during promotions. Candidates must possess a truly exceptional and unwavering commitment to providing the best possible customer experience for our best casino guests.
Responsibilities
Under the direction of the Director of Marketing, the Hospitality Hosts will coordinate coding of players to casino hosts per established business rules to ensure that host team is focused on assigned players. Additionally, the Hospitality Hosts will assist Player Development team in coordinating and executing special events for VIP players, maintaining a knowledge of all special events and promotions. The Hospitality Hosts will also assist with player transportation, hotel booking and amenity requests as assigned. Hospitality Hosts will assist with off-property events.
Requirements
The ideal candidate must be a self-starter, detail-oriented, highly motivated, ability to execute and develop quality work as necessary with the highest standards and attention to detail throughout all phases of a project. Collaboration, organization, and time management skills are key to success in this position. Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Ability to work in a team environment, utilizing skills to collaborate and strengthen the entire process. Consistently deliver a positive, courteous, and professional guest service experience in all interactions with guests, visitors, vendors, and fellow employees. Promote positive public/employee relations at all times, with an emphasis on increasing play and profitability.
Building Relationships
Build and maintain relationships with Pit managers & supervisors, Slot managers & supervisors, hotel operations, and any relevant support staff so that they may be effective and servicing and identifying VIP or Host-Level players. Coordinate and support execution of on and off property VIP events as requested. Maintain knowledge of VIP events, ensuring communication of events across Player Development team. Master knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment, and general property information.
Working Environment
Must be energetic, friendly, sharp, and professional at all times. Assist host team as needed with requests for hotel, amenities, transportation for guests. Maintain a clean, safe, hazard-free work environment within area of responsibility. Safeguard the confidential information of all employees, department, and company records. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
Work Schedule
Willingness to work flexible schedules, including nights, weekends, and holidays is required. Perform other duties as assigned.
Qualifications
Apply now if you:
Aspire to our "Be FAIR" ideals: Be Friendly, Accommodating, Inclusive, and Respectful Are a Team Player with a guest-first attitude Enjoy working in a fast-paced environment
Learn more about Landrys by visiting our website at www.landrysinc.com
EOE
Applications are accepted on an ongoing basis. Click "Apply" to submit for this position.
Must have a Colorado Support Gaming License High-School Diploma or GED required One (1) to three (3) years of professional experience in customer service role Proficiency with MS computer programs, and comfort learning new programs Prior casino experience is preferred Experience with Ballys CMP preferred
Additional Knowledge, Skills, and Abilities
Must have solid decision-making, organization, and interpersonal skills Excellent verbal communication skills are required The ability to thrive in a fast-paced multi-tasking, hands-on environment Ability to establish and maintain a positive and professional working relationships with all individuals Must be highly proficient in Microsoft Office, including Word, Excel, and Outlook
What We Offer
Multiple benefit plans to suit your needs Dental, vision, voluntary life, short-term disability Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities
Disclaimer
The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay Range
USD $18.00 - USD $20.00 /Hr. Tipped Position
This position does not earn tips.