Geospatial and Cloud Analytics (GCA) is looking for a VTC/VoIP Engineer to support the daily operations of secure conference and collaboration environments. This role requires hands-on experience with AV system integration, VTC call support, and the administration of UC platforms in a dynamic and security-conscious enterprise setting. The ideal candidate brings a blend of technical expertise, problem-solving ability, and outstanding customer service.
Responsibilities:
- Maintain, support, and troubleshoot AV/VTC systems in classified and unclassified conference environments
- Install and integrate AV equipment (monitors, projectors, microphones, speakers, control systems, cabling, etc.)
- Monitor, schedule, and support VTC sessions using Cisco TMS, CMS, CMM, and related UC platforms
- Administer and configure VTC and UC endpoints, infrastructure, and user access
- Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements
- Perform firmware and software updates on codecs and AV equipment
- Deliver training and support to end users on AV and UC systems
- Provide documentation and diagrams for system configuration, wiring, and troubleshooting
- Collaborate with senior engineers on system design, upgrades, and project deployments
- Respond to outages and system issues, including after-hours support as needed
Requirements:
- 3+ years of experience in AV/VTC system support, integration, and maintenance
- 2–5 years of IT experience with VTC/UC platforms in a secure enterprise environment
- Strong hands-on experience with Cisco VTC infrastructure and scheduling tools
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
- Competitive Compensation
- Paid Time off includes 10 federal holidays and 15 additional days.
- Bereavement Leave
- Parental Leave
- PTO Cash out
- Company Paid STD and LTD
- Life and AD&D Insurance
- Medical, Prescription, Dental, and Vision Coverage
- 401k Savings and company match
- Employee referral program