Video BankerLocation: Main BranchJob Type: Full-Time, On-SiteSchedule: Monday - Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 6:00 PMStarting Pay: $24.00 per hourBe the Face of Banking From AnywhereAre you passionate about helping people and building relationships? Do you enjoy technology, problem solving, and creating exceptional experiences? TEN Credit Union is looking for an engaging, service-driven Video Banker to join our Operations Team in Nashville.As a Video Banker, you'll connect with members through video, phone, chat, email, and other digital channels, delivering personalized financial solutions without the traditional teller line. You'll help members achieve their financial goals while providing the friendly, people-first service TENCU is known for.This is more than a call center position. It's an opportunity to build meaningful relationships, make lending decisions, solve complex member needs, and positively impact lives every day.Why You'll Love Working at TENCUAt TEN Credit Union, our culture is built on three core values:Member-Centric: We put people first.Integrity: We do what's right, every time.Innovation: We embrace change and new ideas.We're a collaborative team that works hard, celebrates success, and genuinely enjoys helping our members and each other.What You'll DoAs a Video Banker, you'll serve as a trusted financial resource for our members by:Delivering exceptional service through video banking, phone, chat, secure messaging, and emailAssisting members with account questions, transactions, and digital banking solutionsOpening new accounts and recommending products that meet member needsProcessing account maintenance requests, closures, stop payments, ACH inquiries, and Regulation E disputesHelping members regain access to accounts through password resets and online banking supportInterviewing members and processing consumer loan applications from start to finishGathering documentation, making lending decisions within authority limits, funding loans, and completing closingsCounseling members on lending options and discussing alternative solutions when applications are declinedIdentifying opportunities to cross-sell products and services that strengthen members' financial well-beingMaintaining compliance with all applicable regulations, policies, and proceduresWhat Makes You SuccessfulYou thrive in a fast-paced environment and enjoy solving problems while creating positive member experiences.We're looking for someone who has:Strong communication and relationship-building skillsA passion for helping people and delivering outstanding serviceThe ability to learn and adapt to new technology quicklyExcellent attention to detail and accuracyStrong organizational and multitasking skillsKnowledge of financial products, services, and consumer lending principlesQualificationsRequired:High School Diploma or equivalentMinimum two years of experience in a bank, credit union, or financial institutionSales and relationship buildingTyping speed of at least 40 WPM with 95% accuracyWorking knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPointPreferred:Experience opening new accountsConsumer lending experienceExperience working in a member-focused contact center or digital banking environmentOutstanding BenefitsTENCU offers a competitive compensation and benefits package, including:Employer-paid medical, dental, and vision insuranceGenerous 401(k) Defined Contribution Plan with a 7% employer matchEleven (11) paid holidays each yearPaid time offProfessional growth and development opportunitiesA supportive team environment that values your contributionsPhysical RequirementsAbility to lift up to 25 poundsAbility to sit or stand for extended periodsAbility to use a computer and multiple monitors for prolonged periodsReady to Make a Difference?If you're looking for a career where you can combine technology, service, and financial expertise to help others succeed, we'd love to meet you.Apply today and become part of a team that's committed to improving the financial lives of our members and communities.TEN Credit Union is an Equal Opportunity Employer.This position is open to local Tennessee candidates only. No recruiters, please.
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