Victim Witness Program Assistant

Victim Witness Program Assistant

Salary

$18.99 - $21.15 Hourly

Location

Lynchburg, VA

Job Type

Full-time

Job Number

03680

Department

Commonwealth Attorney

Opening Date

09/21/2026

Closing Date

10/5/2026 11:59 PM Eastern

• Description
• Benefits

Description

The Victim Witness Program Assistant will provide a variety of administrative assistance to Victim Witness Advocates as well as direct assistance to victims and witnesses of crime occurring in the City of Lynchburg. The Program Assistant will initiate contact with victims of crimes to assess safety, provide information, and assist victims in understanding and navigating the criminal justice system. The Victim/Witness Assistance Program protects the rights of victims and witnesses of crime set forth in the Code of Virginia (§ 19.2-11.01) Crime victim and witness rights.

Essential Duties

• Receives warrants and police reports from legal assistants and enters victim information, tracks cases and documents services provided to victims into the Victim Services Data Collection system.
• Receives, screens and directs inquiries both by phone and in person, from victims, other service providers, attorneys, law enforcement and the general public.
• Provides direct services including contact with victims to assure victims are provided information related to court appearances and hearings, as well as informing them of changes in the time and date of those appearances and hearing.
• Assesses the victims emotional, physical, safety and financial needs; makes referrals to community resources; provides information regarding the Virginia Criminal Injuries Compensation Fund and assists with the application process.
• Processes incoming and outgoing program mail; answers telephone inquiries related to program; maintains, organizes, and keeping up to date records and files.
• Provides court information and support to victims and/or petitioners and witnesses.
• Provides appearance information to witnesses; provides employer intercession services when requested; seeks to resolve any appearance problems to assure witness appearance in court.
• Works with victims in determining accurate restitution by compiling documentation, including estimates, medical bills, insurance documentation etc.
• Works as a liaison between victims, witnesses and prosecutors.
• Works with social service agencies, law enforcement agencies, social services and community organizations to provide a coordinated community response for crime victims and the victimization experienced.
• Participates in ongoing training, classes, courses, to stay appraised of any changes in laws, and in the provision of direct services to victims of crime.
• Works with volunteers and student interns in coordinated effort to provide services within the victim/witness assistance program.
• Performs other duties as assigned.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelors Degree in criminal justice, social work, sociology, or psychology, or other closely related field.
• Previous experience in working within the criminal justice system, the civil and criminal protective order process assisting crime victims or individuals in crisis.

Additional Requirements

Must successfully pass criminal background check.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources