Victim Services Specialist

Victim Services Specialist

Salary

$47,427.00 - $52,170.00 Annually

Location

Commonwealth Attorneys Office 236 N King Street, Hampton, VA

Job Type

Full-Time Permanent

Job Number

09569

Department

VICTIM WITNESS PROG

Opening Date

09/23/2026

Closing Date

9/29/2026 12:00 AM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Function

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits."

The City of Hampton is seeking a compassionate and resourceful Victim Services Specialist to support the work of the Victim Witness Director in delivering essential services to individuals impacted by crime. This critical role ensures that victims and witnesses are informed, supported, and empowered as they navigate the criminal justice system.

• This position is contingent upon the availability of grant funding.

Minimum Requirements

• Graduation from an accredited college or university with an Associates degree in Criminal Justice, Sociology, Social Work, Psychology, or a related field; Bachelors degree preferred.
• Requires a minimum of one (1) year of experience in direct delivery of human services.
• Must possess, or obtain within twelve (12) months of employment, National Advocate Credentialing Program certification; current certification must be maintained throughout the course of employment in this position.
• Requires thorough knowledge of the local and state criminal justice system; working knowledge of case management and crisis intervention techniques.
• Ability to assist clients and make referrals following assessment; knowledge of personal computer operations and ability to utilize a variety of applications, especially Microsoft Office; ability to interpret and explain policies and procedures; excellent listening and oral communication skills; ability to communicate effectively in writing; ability to establish and maintain relationships with employees and outside agencies.
• Must possess and maintain a valid drivers license and have a satisfactory driving record based on the City of Hampton criteria.
• A combination of education and experience may be considered in lieu of the more specific requirements above.
• Any person under consideration for this position must successfully complete a Virginia History Background Check.

Additional Requirements

• Considerable contact with the general public, victims and witnesses of crime, attorneys, and Public Safety Divisions.
• Must be able to maintain confidentiality of all information.
• May be required to work some evenings and weekend hours.
• This is a non-exempt position.

Examples of Work

Examples of Work

1. Provides crisis intervention services and specialized counseling referrals for victims and witnesses of crime. Counsels victims regarding the options available relative to participation in the criminal justice system. Provides referrals to support services such as follow-up counseling, or victim support groups. Implements direct services to victims; distributes materials; maintains a directory of resources. May assist victims, either directly or by referral, with services such as protection, repair of doors and locks, prompt return of property held for evidentiary purposes, and crime prevention.

2. Prepares adult and youth witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of the proceedings. Escorts victims to court and, when necessary, remains with victims during proceedings. Cares for children of victims and witnesses during court proceedings, if necessary.

3. Provides information to victims and witnesses on significant developments in the investigation and adjudication of the cases in which they are involved including; explanations of the steps in the process, how to obtain the programs services, information about case disposition, and employer intercession services. Provides information to minimize unnecessary trips to court and loss of pay.

4. Distributes written materials. Informs victims of compensation available to them, answers information questions from victims about Virginia Victims Fund (VVF) and assists victims in completing related forms and Victim Loss and Impact Statements. Occasionally makes home visits to assist victims in completing forms. Provides restitution figures to probation and parole officers, defense attorneys, and other interoffice agencies when required.

5. Maintains case records and statistics regarding all aspects of case management. Enters data into the Client Information Management System (CIMS) for submission to the Department of Criminal Justice Services (DCJS) on a regular basis. Updates CIMS as necessary and produces reports from entered data as needed.

6. Performs other related duties as assigned.

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The eleven paid holidays each year include:

• New Years Day

• Martin Luther King, Jr. Day

• Presidents Day

• Memorial Day

• Juneteenth Day

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

• Employees birthday

• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.

• Group life insurance is offered through the VRS and the carrier is Securian Financial.

• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.

• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

• Direct deposit into most banks is a convenient finance feature.

• Employees are covered for Workers Compensation where appropriate.

• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.

01

Which of the following best describes your highest level of completed education in Criminal Justice, Sociology, Social Work, Psychology, or a related field?

• High school graduate or GED completed
• Some College
• Associates Degree
• Bachelors Degree or higher

02

Which of the following best describes your experience in the direct delivery of human services?

• no experience
• less than one year of experience
• 1-2 years of experience
• 3 or more years of experience

03

I understand I must currently possess or obtain within twelve (12) months of employment, National Advocate Credentialing Program certification and that it must be maintained throughout my employment in this position.

• Yes
• No

04

Which of the following best describes your knowledge of the local and state criminal justice system?

• No knowledge
• Basic knowledge
• Considerable knowledge
• Extensive knowledge

05

Which of the following best describes your knowledge of case management and crisis intervention techniques?

• No knowledge
• Basic knowledge
• Considerable knowledge
• Extensive knowledge

06

This position requires that you possess a valid drivers license and have and maintain a satisfactory driving record based on the City of Hamptons criteria. Failure to provide your drivers license number will prevent us from considering your application. Please confirm your drivers license number by entering it below:

07

I understand that if selected for employment in this position, I must successfully pass a background check prior to any offer of employment or promotion.

• Yes
• No

08

I Understand that this is a non exempt position and I may be required to work some evenings and weekend hours.

• Yes
• No

Required Question

Employer City of Hampton

Address 22 Lincoln Street

Hampton, Virginia, 23669

Phone (757) 727-6407

Website http://www.hampton.gov/hr