Vice President, Retail Operations

At Goodwill Southern California, retail is about more than what we sell—it’s about the opportunities we create, the communities we serve, and the lives we help transform. As one of the leading nonprofits in the world, and the largest nonprofit in Southern California, Goodwill Southern California has been transforming lives through the power of work for over 100 years. Originally opened in the heart of Los Angeles in 1916, today Goodwill Southern California operates a vast network of retail stores, donation centers, career resource centers, work programs, youth programs, and more throughout Los Angeles, Riverside, and San Bernardino counties.
We’re seeking an accomplished, strategic, and people-focused Vice President, Retail Operations to lead our retail enterprise into its next chapter of growth. This is an exceptional opportunity for a visionary retail leader who knows how to scale multi-site operations, build high-performing teams, drive financial results, and create an outstanding experience for shoppers, donors, and employees.
As a key leader, you’ll translate organizational strategy into operational excellence across our retail stores, strengthening performance while advancing Goodwill’s mission of Transforming Lives through the Power of Work.

What You’ll Lead
Retail Strategy & Performance
• Set the vision and direction for retail operations, driving revenue, profitability, productivity, and operational efficiency across multiple locations.
• Leverage performance analytics and industry best practices to optimize pricing, inventory flow, merchandising, labor productivity, and the customer experience.
• Strengthen operational consistency, loss prevention, safety, and compliance across the retail enterprise.
• Champion continuous improvement, innovation, and scalable processes that support sustainable growth.

People Leadership & Talent Development
• Lead and develop a high-performing leadership team, building a strong talent pipeline for future District Managers and Store General Managers.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.
• Empower teams at every level to contribute ideas, solve problems, and deliver exceptional results.
• Ensure consistency, compliance, and operational excellence across multi-site operations by reinforcing standards, controls, and disciplined execution.
• Partner across the organization to create an engaging, safe, and supportive work environment where employees and program participants can thrive.

Strategic Planning & Organizational Growth
• Translate board-approved strategic priorities into actionable plans and measurable business outcomes.
• Collaborate cross-functionally on digital transformation, systems integration, new store development, and facility improvements.
• Identify opportunities to expand operational capabilities and strengthen performance across territories.
• Partner with Workforce & Career Development to expand inclusive employment opportunities through Goodwill’s G-Force teams, supporting employees with disabilities.

What You Bring
• 15+ years of retail experience, including at least 10 years of progressive leadership experience overseeing complex, multi-site operations.
• A bachelor’s degree required; a master’s degree or equivalent is preferred.
• A proven track record of driving operational strategy, financial performance, talent development, and organizational results.
• Strong business acumen, analytical capabilities, and the ability to turn data into decisive action.
• A passion for developing leaders, improving processes, and building cultures where people and performance flourish.
• Ability to travel locally 50–75% of the time.

Annual Salary Range: $180,000–$200,000
Lead a Business. Build Careers. Strengthen Communities.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.