Vice President, Operational Design and Innovation

Vice President, Operational Design and Innovation | Plano, TX | Cinemark USA, Inc

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• Vice President, Operational Design and Innovation

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• Req. Number: R39080
• Posted Date: 10/1/2026
• Address: 3900 Dallas Pkwy
• City, State: Plano, TX
• Postal Code: 75093
• Advisory: During the hiring process, you may receive text messages from Cinemark's AI hiring assistant, Star, from 653-826 or 469-828-8993. These messages are legitimate and may include application updates, interview scheduling, and onboarding information.

Please be aware of employment scams. Cinemark will never ask for money or request sensitive personal information outside of our secure application and onboarding systems. If a message appears suspicious, do not respond or provide personal information.

To learn more about common job scams and how to protect yourself, please click here."> Text Messages from Cinemark

During the hiring process, you may receive text messages from Cinemark''s AI hiring assistant, Star, from 653-826 or 469-828-8993. These messages are legitimate and may include application updates, interview scheduling, and onboarding information.

Please be aware of employment scams. Cinemark will never ask for money or request sensitive personal information outside of our secure application and onboarding systems. If a message appears suspicious, do not respond or provide personal information.

To learn more about common job scams and how to protect yourself, please click here.

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

The Vice President, Operational Design and Innovation will ensure a strong operational foundation is in place to enable theatres to obtain and exceed company goals. This VP leads the strategy and implementation of operational activities including but not limited to key strategic initiatives, Operations project management process, field continuous improvement, industrial engineering, food & beverage operations, and partnership with various business groups (ie, F&B, Construction, Enterprise Continuous Improvement).

Key Responsibilities:

• Strategy

• Partner with senior leaders to define strategic objectives and translate those objectives into priorities and plans. Collaborate and work cross-functionally with department leaders to accomplish objectives.

• Ensure company programs and policies meet current and future business needs by creating a culture of continuous improvement and transformation

• Develop long range plans to improve operational excellence for the brand

• Leadership

• Lead CSC Operations teams that include multiple Managers/Directors and their direct reports. Drive a high-engagement, high-performance environment that recognizes and rewards achievement and retains its team members.

• Provide consistent support, coaching and feedback to CSC Operations teams and assess performance on an ongoing basis with a goal of identifying and achieving business goals, career goals and professional skill development

• Develop CC Operations succession plan by providing career planning/cross training opportunities for existing team, identifying internal and external talent sources, and leading recruiting efforts for open positions

• Execution

• Improve operational execution throughout the company by establishing consistent protocols, identifying improvement opportunities, providing training and support to front line leaders, escalating complex situations. Act as a champion for strategic initiatives.

• Operate in a complex and fast-paced environment, adjusting priorities as circumstances require

• Develop and manage annual budget for CSC Operations department, strategic projects, and field support tools

• Key Work Streams

• Food and Beverage Operations: Contribute operational insight to strategic design of Food & Beverage initiatives, ensure delivery of high-quality food and beverage services, and establish effective field inventory management processes and tools.

• Continuous Improvement: Lead the discovery and implementation of continuous improvement initiatives within CSC Operations and Field Operations, and lead change management efforts associated with process improvements projects.

• Industrial Engineering: Collaborates with Food & Beverage and Construction leaders to evaluate, develop, and implement equipment solutions, kitchen designs, and concession renovations to ensure optimized operational efficiency.

Requirements:

• 7+ years leading a complex operations organization. Field leadership experience a plus.
• Theater, retail, restaurant, multi-unit franchise operations, and/or hospitality industry experience a plus
• Results oriented with excellent judgement, problem solving and prioritization skills
• Extensive expertise in building and leading cross-functional teams, planning and directing projects
• Advanced understanding and competency in strategy and systems for project management, and work streams detailed above
• Excellent analytical, communication, presentation, and organizational skills; effective at communicating at all levels of an organization
• A collaborative leadership style, with clear capacity to influence and cultivate trusting relationships with internal team, peers, vendor partners, and guests
• Ability to identify and attract high caliber, diverse team players, and developing them into future leaders.
• Self-motivated leader with the ability to solve complex business and human resource related problems and influence others while promoting a safe positive work environment
• Demonstrated ability to champion strategic transformation initiatives within the organization
• A proactive approach to project management, strategic planning, and multi-level team leadership
• Ability to travel up to 30% of the time.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer

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