Vice President of Operations

Job Posting TitleVice President of Operations

Job Description

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY
The Vice President of Operations is a dynamic and strategic leader responsible for driving operational excellence, building high-performing teams, and strengthening the systems, processes, and culture that enable sustainable organizational growth. This role oversees core operational functions with a strong emphasis on execution, cross-functional alignment, and continuous improvement.

As the organization grows, this leader will play a critical part in shaping and ultimately overseeing enterprise-wide operations.

KEY RESPONSIBILITIES

Operational Leadership & Performance

• Lead day-to-day operations with a focus on efficiency, quality, service delivery, and operational consistency across all units including all aspects of post-retail operations, Industrial Services, and transportation.
• Build and scale operational systems, processes, and standard operating procedures (SOPs) to support current needs and future expansion.
• Monitor and analyze operational performance metrics, identifying trends, opportunities, and root causes to drive data-informed decisions.
• Partner with Retail, HR, Finance, and other departments to ensure alignment and strong cross-functional execution.

• Contribute to strategic and long-range organizational planning as a member of the senior leadership team.
• Translate strategic objectives into operational plans, ensuring clear goals, accountability, and follow-through across the organization.
• Lead initiatives that strengthen operational infrastructure, preparing the organization for scale.
• Identify innovation opportunities, emerging trends, and operational risks-and proactively address them.

• Lead, mentor, and develop a high-caliber operations team, strengthening leadership capability at every level.
• Champion a culture of collaboration, accountability, and continuous improvement.
• Build leadership bench strength within operations and retail functions, preparing the organization for seamless succession planning.
• Model the organization's culture fundamentals in all interactions.

• Lead organization-wide operational improvement projects using Lean, Six Sigma, Kaizen or similar methodologies.
• Champion operational excellence through simplification, modernization, and adoption of best practices.
• Guide teams through organizational and system changes with clarity, empathy, and focus.

• Develop and manage budgets for operational functions, ensuring responsible use of resources.
• Drive cost-effectiveness, operational efficiency, and value-driven decision-making.

• Bachelor's degree required; Master's degree in Business, Operations, or related field preferred.
• 10+ years of progressive leadership experience in operations, multi-site management, or related functional areas.
• Demonstrated success leading cross-functional teams and improving organizational systems at scale.
• Experience in or exposure to retail operations is strongly preferred.

• Strong strategic thinker with the ability to execute at both the tactical and enterprise level.
• Exceptional leadership, communication, and collaboration skills.
• Deep understanding of operations management, process improvement, and performance measurement.
• Ability to thrive in a fast-paced, evolving environment with complex stakeholder needs.
• Curiosity, high learning agility, and readiness to assume broader responsibilities over time.

• Enterprise Mindset
• Strategic Planning & Execution
• Operational Excellence
• Talent Development
• Cross-Functional Leadership
• Retail & Customer Experience Awareness
• Change Management
• Data-Driven Decision Making

• Transportation & Logistics
• Warehouse & Distribution Center Management
• After-Market Operations (Outlet, Recycling, Salvage & Zero-Waste Strategy)
• Supply Chain Integration & Cross-Functional Alignment
• Industrial Services including Source America federal contract assignments.
• Operational Systems, Data, & Performance Management
• Safety, Compliance, & Sustainability