Vice President of Health Information Systems

Every clinical decision, every claim, and every quality measure at West Central depends on information being accurate, secure, and available to the right person at the right time. We're looking for a leader to own that.

West Central Behavioral Health is a CCBHC-designated community mental health center serving the Upper Valley and Sullivan County. Last year our staff served nearly 2,700 children, adolescents, and adults across four sites. We're growing, our regulatory environment is getting more complex, and our data needs to do more than satisfy auditors. It needs to drive how we care for people and how we run the agency.

The role

This is a senior leadership position with agency-wide reach. You'll oversee health information management, EHR administration, and facility technology infrastructure, and you'll lead two directors: our Director of Information Technologies and our Director of Quality Improvement and Compliance. You'll also be a trusted advisor to the CEO and executive team on health information governance, regulatory risk, and data strategy.

In practice, you will:

• Serve as primary administrator of our EHR, managing configuration, user access, security, and optimization with our vendor and IT team
• Ensure compliance with HIPAA, 42 CFR Part 2, NH RSA 151, He-M rules, and CMS requirements, and lead or coordinate privacy investigations and breach response
• Build a clinical documentation improvement program that supports accurate reimbursement under the CCBHC PPS model
• Partner with Quality and Compliance on a Quality Assurance and Improvement Plan, and build automated reporting that gives leadership timely, reliable data
• Oversee release of information, master patient index integrity, and records retention policy
• Lead audits tied to CCBHC quality measures, He-M reviews, and payers
• Report on health information performance and compliance to executive leadership and the Board

If you've wanted a seat at the table where data strategy shapes organizational decisions, this is that seat.

What you bring

• Bachelor's degree in Health Information Management, Health Informatics, Healthcare Administration, or a related field (Master's preferred)
• At least 5 years of progressive HIM experience, including 2+ years in a supervisory or leadership role
• Experience in behavioral health, community health, or human services
• Deep working knowledge of HIPAA and 42 CFR Part 2 in a behavioral health setting
• Hands-on experience administering or overseeing an EHR, including configuration, reporting, and vendor management
• The analytical skill to turn health information data into decisions, and the communication skill to explain it to clinicians, executives, and a Board

It's a plus if you have RHIA or RHIT certification, CCBHC or FQHC experience, PCMH familiarity, knowledge of He-M regulations, background with DHHS-contracted organizations, behavioral health coding experience (ICD-10, CPT, DSM-5), or a project management credential such as Lean Six Sigma or PMP.

We offer a generous benefit package. It includes medical, dental, and vision insurance, a 403(b) with employer match, and life, short- and long-term disability, critical illness, accident, and pet insurance. You'll also get tuition reimbursement, local discounts, paid holidays, and paid time off.

We're also flexible about how work gets done. Ask us about creative schedules, remote and hybrid arrangements, geographic options, and cross-functional work.

We invest in our people through e-Learning and in-service programs led by internal and external presenters, and most in-service programs offer CEUs.

As a nonprofit serving underserved populations, you may also be eligible for loan assistance:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program, up to $10,000 over 3 years
• NH State Loan Repayment Program (NH professional license required)

For over forty years, West Central has worked to "promote, preserve and strengthen the mental health and quality of life in our community." Come help us build the information backbone that makes that work possible.

West Central Behavioral Health is an Equal Opportunity Employer and a Veteran- and Recovery-Friendly Workplace.