Highlights
We deliver on Salesforce Service Cloud and Agentforce, on our Commerce and Order Management platforms, and on the agentic service capabilities we are building across all of them. The Service practice covers customer service, contact center, field service, and the experience and business architecture work that sits in front of every program.
Numbers & Facts
| Location | Chicago, IL |
| Industry | Management Consulting Services |
| Company Size | 2,500 to 4,999 employees |
| Website | http://www.perficient.com/ |
Description
JobID: 2026002743
Category: Leadership
JobSchedule: Full time
Posted Date: 2026-10-30T16:14:44+00:00
JobShift:
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Perficient's Sales and Service organization builds and runs the platforms that enterprises use to sell to and serve their customers. We currently are looking for a Vice President, Head of Services Practice to join our team. The Service practice covers customer service, contact center, field service, and the experience and business architecture work that sits in front of every program. We deliver on Salesforce Service Cloud and Agentforce, on our Commerce and Order Management platforms, and on the agentic service capabilities we are building across all of them. Our clients span energy and utilities, life sciences, automotive and industrial, retail, and financial services.
Perficient is a global consulting firm building the future with a Native AI Services practice. Agentic service is changing what enterprises expect from a contact center, from a service organization, and from the partner that designs both. Our clients are asking how much of their service operation an agent can carry today, and what the people around it should do next. The next leader of this practice will define the Service operating model inside Sales and Service rather than inherit it.
About Company
Perficient is a leading information technology consulting firm serving Global 2000 and other enterprise customers throughout North America. We are experts in designing, building and delivering business-driven technology solutions. We help our clients gain competitive advantage by using Internet-based technologies to make their business more responsive to market opportunities and threats, strengthen relationships with customers, suppliers and partners, improve productivity and reduce information technology costs. We succeed by focusing on services and solutions that leverage best-of-breed technologies from our network of partners - companies like IBM, Microsoft, Oracle-Siebel, TIBCO, EMC Documentum and more.