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Vice President, Client Success Partner - BFSI

Ttec

Austin, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Best Practices, Business Development, Business Growth, Business Strategy, Call Center Operations, Channel Strategies, Channel Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Exceeded Sales Goal, Finance, Financial Metrics, Fortune 500 Customers, Leadership, Market Trend Analysis, Marketing, Matrix Management, Operations Planning, Problem Solving Skills, Profit & Loss Management, Public/Media/Press/Analyst Relations, Sales, Sales Management, Service Delivery, Set Goals, Team Player, Telesales, Vision Plan, Work From Home
LOCATION
Austin, TX
POSTED
21 days ago
Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success Partner, working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTECWhat You’ll be DoingReporting to the BFSI Portfolio Leader, this experienced executive will lead a specialized client portfolio across the BFSI vertical representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.During a Typical Week, You’llAct as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growthCreate strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.What You Bring to the Role15+ years of business leadership experience, preferably in the customer experience industryIn depth knowledge of customer experience with BFSI clientsCombine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. A problem solver with demonstrated success influencing, managing and being part of matrix organizations. Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach

About the Company

T

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com

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