VIC | Unit Manager – Chartwells - Victoria EOI

Expression of Interest - Site Manager

• Lead the day-to-day operations of a flagship education site.
• Build strong client relationships while delivering outstanding food, hospitality and support services.
• Join a national business with genuine career growth opportunities and a supportive leadership team.

Chartwells are specialists in providing catering and hospitality services in education. Our goal is to provide engaging and nutritious dining solutions tailored to support academic achievement at the highest levels. We partner with some of Australia's leading schools and universities, delivering exceptional hospitality experiences that support student wellbeing and success.

The Position

• Lead the overall operation of the site, ensuring service excellence across catering and hospitality services
• Build and maintain strong relationships with school leadership and key stakeholders
• Manage financial performance, including budgets, labour costs, food costs and forecasting
• Drive operational excellence through strong compliance, food safety and workplace health and safety practices
• Lead, coach and develop a diverse team to deliver outstanding customer experiences
• Ensure contractual obligations and key performance indicators are consistently achieved
• Identify and implement continuous improvement initiatives to enhance service delivery
• Manage recruitment, rostering, workforce planning and team engagement
• Deliver regular reporting and business reviews to key stakeholders
• Foster a positive culture focused on teamwork, accountability and customer satisfaction

The Person

• Previous experience in a Site Manager, Operations Manager, Hospitality Manager or similar leadership role
• Strong people leadership and team development skills
• Demonstrated experience managing budgets and operational performance
• Excellent stakeholder management and communication skills
• Ability to build trusted relationships with clients and customers
• Strong organisational and problem-solving capabilities
• Experience within hospitality, education, facilities management, catering or service-based industries highly regarded
• Passion for delivering exceptional service and creating positive customer experiences
• Current Working with Children Check (or ability to obtain one) and relevant industry certifications as required

The Benefits

• Career growth opportunities within Compass Group Australia
• Salary packaging options to make your dollar go further
• Paid parental leave opportunities
• Access to over 100 retail discounts through Maxxia partners
• Discounts on travel, accommodation, vehicles and electronics
• Learning and development programs to support your career progression
• Recognition programs celebrating individual and team success
• Opportunity to join a socially and environmentally responsible organisation

Apply Now

If you're a relationship-driven professional who thrives on autonomy, travel, stakeholder engagement and making a genuine impact, we'd love to hear from you.