Veterinary Technician Manager - Specialty

Description

ACCESS San Fernando Valley is seeking a Specialty Technician Manager to join our growing team!

Job Purpose:
Reporting directly to the Hospital Manager, the Department Manager is responsible for building, 
developing, and supporting an engaged, empowered, and high-performing team dedicated to 
delivering exceptional service to patients, clients, and referring veterinarians. In partnership with 
the Hospital Manager, Hospital Administrator, and Medical Director, the Department Manager 
fosters a culture of collaboration, accountability, inclusivity, and continuous development. Through 
effective leadership, team engagement, and commitment to an exceptional employee and medical 
experience, the Department Manager supports operational excellence, quality patient care, and 
sustainable hospital growth.

Compensation: $80,000-$90,000/yearly, dependent upon experience 

Duties and Responsibilities:
• Scheduling and performance of interviews and skill assessments for all potential technical 
staff new hires for the specialty departments.
• Responsible for new employee orientation.
• Appropriate scheduling of specialty technical staff to maximize coverage and minimize 
overtime while recognizing 24/7 case load needs, including coverage of technical 
responsibilities for patients as needed as well as approval of time off requested.
• Share responsibility with the ECC Technician Manager for ensuring all Cubex machines 
are fully stocked and properly maintained, and that any discrepancies are promptly 
resolved.
• Lead and support employee engagement initiatives as needed, in collaboration with 
department managers and Hospital Manager.
• Manage department budgets and staffing needs, and monitor overtime and meal 
penalties, in accordance with guidelines provided by the hospital manager.
• Review and correct timecards for all specialty technical staff each week, ensuring 
accuracy and timely submission for payroll processing.
• Ensure standards of medical excellence are upheld within the department and team 
including OSHA, VMB, and DEA requirements. 
• Perform initial screening of client concerns and collaborate with the Hospital 
Manager/Hospital Administrator/Medical Director. 
• Spend a minimum of 50% of time on the hospital floor providing visible leadership, support, 
and guidance to the client care team, with the remaining time dedicated to administrative 
duties (varies based on hospital size, number of direct reports, and staffing needs).

Negotiate and mediate conflicts among technical staff in partnership with the Hospital 
Manager and People Operations Business Partner. 
• Supports compliance with applicable labor laws and company scheduling practices in 
partnership with hospital leadership and People Operations.
• Oversight, with the guidance of Hospital Manger, of specialty technical staff 
performance, ensuring quality control and consistency of technical task completion
• Performance of specialty technical staff review on a regular basis to ensure staff members 
are provided with clear expectations and understand how they perform compared to 
expectations.
• Communication with Facility Manager on specialty equipment performance and 
maintenance to ensure necessary functionality.
• Work closely with Hospital Manger as well as the entire administrative team to 
ensure consistent practices throughout the hospital.
• Act as primary person for resource management of specialty technical staff.
• As assigned by Hospital Manager, oversee training of specialty technical staff in 
various areas of technical skills pertinent to their specific specialty department.
• Responsible for being primary key-holder OR Cubex resource as needed.
• Responsible for scheduling regular specialty technical staff meetings and verifying that all 
action items from each meeting are handled before eliminating them from the list of 
items to be completed.
• General facility oversight and knowledge, including handling or delegation of first 
response for urgent specialty department needs.
• Responsible for upholding the spirit of ACCESS by handling all necessary tasks that require 
attention.

Essential Functions:
• Ability to work a varying schedule including evening, weekends, and holidays to meet the 
hospital and team needs.
• Ability to maintain a professional demeanor in a high stress environment.
• Ability to multitask and meet deadlines and prioritize tasks based on demand.
• Support compliance with applicable labor laws and company scheduling practice in 
partnership with hospital leadership and People Operations

• Ability to resolve conflicts and make decisions under pressure. 

Qualifications:
• The Specialty Technician Manager should ideally possess an RVT, and 2+ years of lead or 
supervisory experience.
• Prior management experience in emergency and specialty medicine.
• Must possess excellent communication and leadership skills

We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, matching 401(k), PTO, paid parental leave, continuing education, generous pet discounts, and much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. 

We look forward to hearing from you, apply today!

#ZR