Company Description
Who is PAW Health Network?
We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!
PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.
Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level.
We are looking for a Caregiver Support Staff teammate that is available to work 2 pm- 11pm shifts!
Check us out here: https://pawhealthnetwork.com/
Job Description
What should you expect working as a Caregiver Support Staff?
BASIC QUALIFICATIONS
- Has the ability to solicit, process, and integrate input from team members and administrators
- Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
- Contributes to a positive work environment by treating others with fairness and respect
- Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA
PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS
- Greet caregivers in a friendly and timely manner
- Receive incoming calls, provide available information, and route as needed
- Ensure caregiver information is recorded accurately and consistently
- Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff
- Assist incoming patients based on urgency of care and available staff resources
- Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning
PERFROM PROCESSING RELATED DUTIES
- Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)
- Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales
- Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report
- Coordinate with the Medical Support Team to answer any caregiver questions
PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS
- Understand hospital logistics to maintain efficiency and reduce costs
- Be a resource for inventory control, to aid in loss prevention
- Ensure front lobby remains clean throughout shift
ENGAGE PAW'S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES
- Integrate into the The Collaborative Process
- Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
- Track progress through Core Training, and track issues and accomplishments as they arise
- Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness
- Attend departmental or All-Staff meetings
Qualifications
What are we looking for?
- Receptionist with a minimum of 1-year veterinary experience preferred
- Compassionate and calm team player
- Strong communication skills
- Ability to multi-task
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
Schedule Requirements
- Full-Time or Part-Time
- 2 pm- 11 pm shifts
- Every other weekend coverage
- Up to 4 Holiday Spans / Year
- 4 DAY WORK WEEK!
Additional Information
We are looking for a Caregiver Support Staff teammate that is available to work 2 pm- 11pm shifts!
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
- Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/