Veterinary Receptionist (Care Coordinator) - Northgate Veterinary Clinic

PetVet Care Centers' Northgate Veterinary Clinic is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• Established hospital with a loyal, dedicated client base. Opportunities for career growth and advancement. Cross-training opportunities to expand your skills and experience.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications 

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Willing to train the right candidate! 
• Passionate and driven individuals who are committed to providing our community with the highest standard of veterinary care and compassion.

Schedule: 

• Typically a 4-day, 10-hour workweek, with shifts scheduled Monday through Saturday.
• Hospital hours: Monday–Friday, 8:00 AM–6:00 PM; Saturday, 8:00 AM–4:00 PM.
• Typical weekday shifts start between 7:00 AM and 7:45 AM and end between 6:00 PM and 6:30 PM.
• Saturday shifts typically start at 7:30 AM or 7:45 AM and end around 4:30 PM.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources