Veterinary Laboratory Technician Patient Care Coordinator

Veterinary Laboratory Technician / Patient Care Coordinator - 59688 - Mission Pet Health

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Veterinary Laboratory Technician / Patient Care Coordinator

General Information

Ref #

53302

Department

Clerical

Job Site

Care Animal Hospital of Pleasant Prairie

Date Published

07-31-2026

Pay Class

Full-Time

Base Min.

$ 19

Base Max.

$ 25

Location Address

9052 Prairie Ridge Blvd., Pleasant Prairie, WI 53158

Job Description

Your Impact as a Laboratory and Patient Care Coordinator

The Laboratory and Patient Care Coordinator is responsible for the daily operation, organization, quality assurance, and maintenance of the hospital laboratory while serving as a key coordinator in the continuity of patient care. This position ensures accurate and timely processing of in-house and reference lab testing, maintains lab equipment and protocols, coordinates diagnostic workflows, and serves as the primary contact for laboratory troubleshooting and vendor support.

In addition to overseeing lab operations, this role is responsible for coordinating post-visit patient follow-up, including communicating lab results, completing patient callback communications, documenting interactions in the medical record, and ensuring recommended rechecks, additional diagnostics, and follow-up care are communicated and completed. The Laboratory and Patient Care Coordinator works closely with veterinarians and the medical team to promote seamless communication, exceptional client service, and continuity of care for every patient.

This position is primarily desk based but requires strong veterinary medical knowledge, technical laboratory skills, exceptional organizational abilities, critical thinking, and excellent communication skills. The ideal candidate is confident working independently, troubleshooting lab equipment, coordinating multiple workflows, and providing compassionate and professional support to both clients and the veterinary team.

What You'll Bring to the Team

• A high school diploma or equivalent.
• Previous experience in a veterinary hospital is required.
• Certified Veterinary Technician (CVT) or experience as a Veterinary Assistant is preferred.
• Strong knowledge of veterinary medical terminology and laboratory procedures.
• Experience operating in-house veterinary laboratory analyzers preferred.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• A flexible schedule is required, must be able to work between the hours of 7:00 AM and 7:00 PM Monday through Friday as well as some Saturdays 8:00 AM to 2:00 PM.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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