| Location | Culver City, CA |
| Job Type | Full-time |
| Salary | $22–$26 Per Hour |
Description
Our Doctor’s Assistants play a vital role in the Emergency and Critical Care Department by providing compassionate client service and essential administrative support. They serve as a key point of communication between clients, doctors, and the technicians, helping families navigate stressful and often emotional situations. Through effective communication, organization, and coordination of daily operations, they help ensure a seamless experience for clients while allowing our medical team to focus on providing exceptional medical care.
Work closely with our Emergency and Critical Care veterinarians, board certified specialists, and technical support teams to ensure seamless communication and coordination of patient care.
Serve as a key liaison between doctors, clients, and technical team, providing clear, compassionate, and timely communication throughout the patient's visit.
Maintain accurate and organized medical records by uploading and attaching patient histories, diagnostic results, imaging, and other relevant documentation.
Prepare discharges including dispense medications as directed by the attending veterinarian, ensuring accuracy and proper documentation.
Create and review detailed treatment plans and cost estimates with clients for diagnostic testing, outpatient treatments, procedures, hospitalizations etc.
Ensure all necessary client consent forms, treatment authorizations, and financial estimates are accurately completed and signed.
Provide exceptional client service by addressing questions, communicating updates, and helping pet owners navigate the often stressful and emotional experience of emergency veterinary care.
Demonstrate a genuine passion for helping people and their pets, with a compassionate and client-focused approach.
Possess strong computer skills and the ability to efficiently navigate veterinary practice management systems, including accurate data entry, patient records, and billing charges.
Minimum 2 years veterinary experience in a client service role or similar role. Ezyvet and smartflowsheet experience is a plus.
Must be able to read, write, and speak English fluently in a clear and audible voice
A friendly and professional demeanor.
Self-driven and motivated.
Strong ability to work collaboratively in a fast-paced, critical care setting
And most importantly … embody our core principles: Quality, Integrity, Compassion and Service
Must be available to work at least one weekend day per week. The schedule consists of four 10 hour shifts per week.