Veterinary Client Services Representative

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Veterinary Client Services Representative Hillside Animal Hospital

Job Description

We're Hiring: Veterinary Client Service Representative (CSR)

Are you a master of multitasking with a heart for animals and a natural gift for connecting with people? Join our team! At Hillside Animal Hospital, we don't just treat pets; we support families and cultivate lifelong bonds. We are looking for a Client Service Representative who is far more than just a receptionist. You are the ultimate face of our clinic, the warm voice of comfort in a crisis, and the primary architect of the entire "client experience."

Why This Isn't Your Average Reception Job

You are the bridge between a pet owner's concern and a veterinarian's care, turning everyday interactions into meaningful relationships. Whether you are remembering a client's name, engaging in friendly small talk about their week, celebrating a new puppy's first visit, or offering a hand to hold during a difficult goodbye, you make a tangible difference. You are the person who notices when someone needs a door held open, a helping hand to the car, or just a compassionate ear.

What You'll Be Doing

• The Ultimate Face of the Clinic: Welcoming clients and patients by name with warmth, professionalism, and an infectious, genuine smile.
• Master of Rapport & Relationships: Building deep, lasting trust with our clients through genuine connection, small talk, and thoughtful gestures.
• The Air Traffic Controller: Managing a multi-line phone system, scheduling complex appointments, and triaging emergencies with a cool head.
• Concierge Care: Actively assisting clients, whether that means holding doors open for an anxious pet owner, helping carry heavy food bags, offering a cup of coffee, or comforting someone in distress.
• The Educator: Processing prescription requests and helping clients understand the "why" behind their pet's care.
• The Administrator: Accurate record-keeping, processing payments, and maintaining a clean, inviting, and hospitable lobby environment.

What You Bring to the Table

• Experience: At least 2 years in a high-volume customer service or hospitality role where building client rapport was your top priority (Veterinary or Medical experience is a major plus!).
• Elite Communication Skills: You excel at casual small talk and show deep, authentic empathy to those in distress.
• Tech-Savviness: Comfortable with learning new practice management software, proficient in Microsoft Office, and a knack for social media.
• The "Pawsitive" Attitude: You're a relationship-driven problem-solver who thrives in a fast-paced, collaborative environment.

What's In It For You?

• Competitive Pay: $16-$18 per hour.
• Pet Perks: Significant discounts on veterinary care, lab work, and pharmacy for your own furry family members.
• Growth: CE (Continuing Education) opportunities.
• The Basics: Health, dental, and vision insurance, plus 401k, vacation time, and a uniform allowance.

Ready to join the pack?

If you're ready to combine your professional hospitality skills with your love for animals, we want to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Scottsdale, Arizona, United States

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