Veterinary Client Services Representative I - Sr AS6395

Campus

OSU-Stillwater

Contact Name & Email

Nancy Allen, nancy.allen@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $25.00

Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• • Vet Client Svc Rep I - High School diploma/GED and one year of veterinary or medical office experience.
  • Vet Client Svc Rep II - High School diploma/GED, three years of veterinary or medical office experience, and one year of experience in billing/cash handling.
  • Vet Client Svc Rep III - High School diploma/GED, five years of veterinary or medical office experience, two years' experience in billing/cash handling, and completion of at least two on-campus or on line customer service focused training courses.  
  • Vet Client Svc Rep Sr - High School diploma/GED, eight years of veterinary or medical office experience, four years' experience in billing/cash handling, completion of at least two on-campus or online customer service focused training courses, and certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).

  Post-secondary education may substitute for years of required experience.

Preferred Qualifications

• High School/GED

• Eight years’ experience in a medical or veterinary client service role. Four years’
  experience in billing/cash handling. Completion of at least two on-campus or online
  customer service focused training courses. Certified Veterinary Receptionist (CVR)
  from the National Association of Veterinary Technicians in America (NAVTA).

Skills, Proficiencies, and/or Knowledge:

Must have excellent interpersonal and communication skills as well as organization
skills, ability to handle/reconcile payments received for services and multi-line phone
skills. Must have MS Office experience.