Veterinary Client Service Representative - Radiation Oncology

Description

Veterinary Client Service Representative-Radiation Oncology

PetCure Oncology 

Seattle, WA 

Schedule: Monday-Thursday 8am-4pm (No weekends or Holidays required); 32-40 hours/week

More than a word, care is present in everything you do. At PetCure Oncology, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. 

We are seeking a client service representative to act as a coordinator between clients and our veterinary staff at our new location in Seattle, Washington.

Role Responsibilities

• Retrieve, organize, and accurately document patient medical records prior to treatment.
• Communicate with referring veterinary practices to obtain records and coordinate patient information.
• Provide a compassionate, professional client experience for pet owners and veterinary partners.
• Use knowledge of veterinary oncology and clinical diagnostics to communicate effectively with clients and veterinary teams.
• Schedule appointments and maintain accurate information across multiple technology platforms.
• Assist with invoicing, billing, insurance processing, and account reconciliation.
• Communicate client or patient concerns promptly to appropriate team members and departments.
• Collaborate respectfully with clinical and administrative teams to support efficient patient care.
• Participate in team meetings and provide support to colleagues as needed.
• Manage multiple priorities and deadlines in a fast-paced veterinary healthcare environment.
• Identify problems, evaluate solutions, and resolve operational or client-service issues.
• Cross-train on additional responsibilities and assist with special projects as assigned.

Experience & Skills Requirements

• 3–5 years of veterinary experience HIGHLY preferred—veterinary experience IS REQUIRED, preferably in medical or radiation oncology.
• Strong relationship-building and customer service skills with clients and veterinary teams.
• Excellent written and verbal communication skills.
• Comfortable with technology, software, hardware, and basic troubleshooting.
• Ability to multitask, meet tight deadlines, and work effectively in a remote environment.
• Motivated, dependable, and committed to delivering an exceptional client and team experience.

PetCure Oncology, an affiliate of Thrive Pet Healthcare, manages a network of veterinary radiation oncology providers located within market-leading specialty animal hospitals around the country. Through these partnerships, PetCure collaborates with specialists across services to offer pet owners and referring veterinarians’ comprehensive cancer care. The PetCure Oncology national network has treated more than 10,500 pets with cancer since 2015. This new location will be out 8th comprehensive cancer treatment center across the country, PetCure also offers telehealth services for both veterinarians and pet owners. To learn more, please visit www.petcureoncology.com 

Benefits – our care in action 

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: 

• Competitive compensation $23-28/hr
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​  
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution 
• Continuing education and development support through our library of free CE courses.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.