Veterinary Client Service Representative

Description

The Pet Doctor is looking for a Veterinary Client Service Representative to join our team!

Put your knowledge and compassion into practice! The Pet Doctor is looking for a Client Service Representative (CSR) to join our community-based practice. CSR's provide the first and the last impression during our clients visits. CSR's play a vital role in our team by providing clear communication to our clients as well as our veterinary staff.

The ideal candidate: 

• Exceptional customer service skills
• 6 months of customer service experience preferred 
• Ability to clearly communicate with team as well as with clients
• Ability to work well in both a team environment and independently
• Ability to perform clerical work with speed and accuracy
• Ability to multitask in a fast paced environment
• Ability to maintain compassion, sympathy and professionalism

Job Responsibilities: 

• Maintain professional, friendly and informative customer service
• Communicate with clients in person, over the phone as well as via email.
• Maintain medical records both in the computer management software and in physical charts.
• Schedule and confirm all appointments and surgeries.
• Accurately process charges for services and products
• Fill food and prescription orders
• Answer questions regarding services, products and general animal husbandry (i.e. Heartworm prevention, flea and tick prevention, specialty diets etc.)

Benefits:

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

● Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

● Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

● Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

● Generously subsidized backup and ongoing care support for children, adults, and pets

● Mental health benefits including coaching and therapy sessions

● 401k with employer contribution 

● Continuing education and development support through our library of free CE courses and paid time off to complete