Veterinary Client Service Representative

Veterinary Client Service Representative (CSR)/Veterinary Receptionist

Full-time | 4x10 schedule | Rotating Saturdays

Thrive South Lamar

Austin, TX (South Lamar)

About You

You’re a warm, detail-oriented Client Service Representative (CSR) who enjoys helping pets and their people. You’re confident at the front desk—answering multi-line phones, scheduling appointments, checking clients in/out, processing payments, and coordinating closely with the medical team in a fast-paced hospital.

Your Experience & Skills

• High school diploma or GED required
• 1+ years of customer service, reception, or front desk experience (veterinary/medical preferred)
• Excellent communication, multitasking, and organizational skills in a fast-paced environment
• Comfortable on multi-line phones, appointment scheduling, and client check-in/check-out
• Accurate payment processing and cash handling
• Comfort using computers, tablets, email, and Microsoft Office; able to learn practice management software
• Empathetic listener with strong problem-solving and de-escalation skills
• Comfortable working around animals and assisting with safe patient flow as needed
• Bilingual a plus
• Ability to lift up to 40 pounds without assistance and more than 40 pounds with assistance, with or without reasonable accommodation
• Ability to work on your feet and stay on task for the full shift (up to 10+ hours)
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: Ability to type 45 words per minute and use a 10-key adding machine

Responsibilities (including, but not limited to):

• Greet clients and patients, check them in/out, and maintain a calm, welcoming front-desk experience
• Answer multi-line phones, triage and route calls/messages, and document client communication accurately
• Schedule appointments and communicate instructions, wait times, and updates with empathy and professionalism
• Verify and update client/patient information to support efficient appointment flow and accurate records
• Coordinate closely with technicians and doctors to ensure client needs, messages, and follow-ups are communicated clearly
• Process payments accurately (including cash handling) and assist with estimates/invoices as needed
• Maintain an organized lobby and front-desk area; support readiness of client-facing spaces

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

Thrive South Lamar is a small animal practice located in Austin.  

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.