West Hills Veterinary Centre is seeking a friendly, organized, and experienced Veterinary Client Representative to join our team. If you enjoy helping people, have a passion for animal care, and excel in a fast-paced environment, this could be the perfect opportunity for you.
As a Veterinary Client Representative, you play an important role in supporting both our clients and medical team. From greeting families and scheduling appointments to answering questions and coordinating care, you'll help ensure every visit is as smooth and positive as possible.
What We're Looking For
Qualifications
- 1-2 years of veterinary hospital experience required
- Excellent customer service and relationship-building skills
- Strong verbal and written communication abilities
- Experience handling multi-line phone systems
- Proficiency with computer systems and appointment scheduling
- Ability to stay calm and compassionate during stressful situations
- Strong organizational and multitasking skills
- Dependable, professional, and team-oriented
- Positive attitude with a willingness to learn and grow
What You'll Do
- Welcome clients and patients with professionalism and warmth
- Answer incoming calls and assist clients with questions and concerns
- Schedule appointments, procedures, and surgeries efficiently
- Process payments and maintain accurate patient records
- Communicate effectively with veterinarians and support staff
- Provide clients with information regarding preventive care, medications, and hospital services
- Help maintain an organized, clean, and welcoming reception area
- Support daily hospital operations and assist team members as needed
- Deliver an exceptional client experience from check-in to check-out
Why Join West Hills Veterinary Centre?
At West Hills Veterinary Centre, we're committed to providing outstanding veterinary medicine while creating a workplace where team members feel supported, respected, and valued.
As part of Legacy Veterinary Group, we remain privately owned, allowing us to focus on what matters most: caring for our patients, supporting our teams, and building lasting relationships with the families we serve.
What We Value
- Compassionate patient care
- Exceptional client support
- Teamwork and collaboration
- Professional growth and learning
- Integrity and accountability
- Work-life balance
Benefits
Eligible full-time employees may receive:
- Competitive compensation based on experience
- Medical, dental, and vision stipend
- Paid Time Off (PTO)
- Paid holidays
- 401(k) with company match
- Employee pet care discounts
- Continuing education opportunities
- Uniform allowance
- Supportive leadership team
- Career growth and advancement opportunities
Join Our Team
If you're an experienced veterinary professional who enjoys helping pet owners while supporting quality patient care, we'd love to hear from you.
Apply today and discover why West Hills Veterinary Centre is a great place to grow your veterinary career while making a difference in the lives of pets and their families.