Veterinary Client Coordinator
Cladda Veterinary Emergency & Specialty Team | Fredericksburg, VA
Position Type: FT & PT
The Opportunity
We are seeking a compassionate, dependable, and motivated Relief Veterinary Assistant to join our team. This position plays a vital role in supporting our veterinarians, licensed veterinary technicians, and patient care teams while helping maintain an efficient, organized, and collaborative hospital environment. You'll work alongside a skilled emergency and critical care team, assisting with patient care, treatments, procedures, and daily hospital operations. This role is ideal for someone who is proactive, detail-oriented, adaptable, and thrives in a fast-paced setting — a true assistant role focused on patient support, teamwork, organization, and attention to detail.
What You'll Do
- Work directly with veterinarians and the support team to understand each patient’s treatment plan and communicate it clearly
- Review treatment estimates with owners and make sure they are accurate and reflect the care being provided
- Update owners throughout their pet’s stay, including check-ins and callbacks with timely, compassionate information
- Relay treatment updates and client needs between the doctors, technicians, and owners
- Help manage incoming calls from clients and referring clinics
- Step in to support the front desk when the team needs an extra hand
- Support clients through difficult moments, including serious diagnoses, financial concerns, and end-of-life decisions
- Maintain accurate client and patient records in our practice management system
What We're Looking For
- 2-3 years of emergency and/or specialty veterinary experience preferred
- Working knowledge of veterinary medical terminology, treatments, and hospital workflow
- Warm, steady communication skills, with the ability to stay composed in high-stress situations
- Comfort having sensitive conversations about cost, prognosis, and loss
- Strong attention to detail, especially with estimates and treatment records
- Ability to multitask and prioritize in a fast-paced environment
- Computer proficiency, with practice management software experience a plus
- A team-first attitude and a genuine love of animals and the people who love them
- Availability for shifts that include nights, weekends, and holidays, since we never close
Location
Fredericksburg, VA — convenient to Richmond, Washington D.C., and Northern Virginia, with easy access to the Blue Ridge Mountains, Chesapeake Bay, and a growing, family-friendly community
Cladda Veterinary Emergency & Specialty Team is an equal opportunity employer.