Accounts Receivable, Animal Care, Auditing, Billing, Billing Records, Charge Capture, Clinical Medicine, Clinical Study Publications, Customer Experience, Customer Relations, Customer Support/Service, Diversity, Documentation Plan, Electronic Medical Records, Financial Compliance, Financial Operations, Financial Reporting, Hospital, Laboratory Techniques, Leadership, Medical Billing, Medical Records, Operational Improvement, Outpatient Care, Patient Care, Pharmacology, Pricing, Reconciliation, Sales, Scholarship, Student Loans, Team Player, Treatment Plan, Trend Analysis, Veterinary Hospital, Veterinary Medicine
Description
ACCESS Specialty Animal Hospital Los Angeles is seeking a Charge Capture Technician to join our growing team!
This role offers a meaningful way to continue contributing to high-level veterinary care while developing specialized skills in charge capture, compliance, and financial operations. You’ll be part of a collaborative, supportive team that values accuracy, transparency, and compassion—for both clients and colleague
The Charge Capture Technician plays a vital role in bridging clinical care and financial accuracy at ACCESS Los Angeles. This position is ideal for an experienced veterinary technician who wants to stay closely connected to emergency and specialty medicine while stepping off the treatment floor. By partnering with clinical teams, client services, and leadership, the Charge Capture Technician ensures that all services provided are accurately documented, communicated, and billed—supporting both exceptional patient care and a smooth client experience. This role is detail-driven, collaborative, and impactful, helping prevent revenue loss while maintaining transparency and trust with our clients
Responsibilities:
Leading with Your Head
· Review patient medical records, treatment sheets, and clinical documentation to
ensure accurate charge capture.
· Enter and audit charges for hospitalized and outpatient cases in EzyVet.
· Identify, correct, and resolve missed, duplicate, or inaccurate charges.
· Perform daily reconciliation of charges, deposits, payments, and discharged accounts.
· Apply charge capture policies, decision trees, and billing guidelines to assign appropriate codes.
· Conduct audits and analyze charge trends to identify operational improvement opportunities.
· Develop and maintain reporting to identify recurring errors, track estimate declines, support pricing optimization, and update ER sales templates.
· Assist with accounts receivable tasks and financial reporting as assigned.
Leading with Your Heart
· Provide exceptional client service in person and by phone.
· Review estimates with clients and explain financial commitments, deposits, and payment options with clarity and compassion.
· Manage sensitive billing conversations and professionally de-escalate financial concerns.
· Maintain positive and professional relationships with clients and team members.
· Collaborate respectfully with veterinarians, technicians, and CSRs to clarify treatment plans and resolve documentation gaps.
· Support hospitalized patient families with billing updates and deposit communication
Leading With Your Hands
· Finalize invoices prior to discharge and ensure payments, credits, and discounts are processed accurately.
· Assist clinical teams in identifying incomplete records impacting billing accuracy.
· Help standardize and streamline charge capture and invoicing workflows across departments.
· Maintain and update ER estimate templates within EzyVet.
· Review work for accuracy and completeness prior to the end of each shift.
· Perform other duties in support of hospital financial and operational performance.
Key Qualifications:
· Minimum of 3 years of customer service experience in veterinary medicine.
· Minimum of 3 years of veterinary technician experience required, emergency and/or
critical care experience strongly preferred.
· Clinical veterinary experience with knowledge of diagnostics, laboratory procedures,
pharmacology, and patient monitoring is highly desirable.
· Prior experience with EMR systems required; EzyVet experience a plus.
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
● Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
● Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
● Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
● Generously subsidized backup and ongoing care support for children, adults, and pets
● Mental health benefits including coaching and therapy sessions
● 401k with employer contribution
● Continuing education and development support through our library of free CE courses and paid time off to complete
● Scholarship opportunities and student loan support program
and so much more!
Compensation: $28-45/hr - determined upon by experience/skills
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.