Veterans Service Officer

Duties: Provide professional advocacy and assistance to veterans, dependents, and survivors seeking federal, state, and local veterans' benefits, including but not limited to:

• Interview veterans and eligible dependents to determine eligibility for VA and state benefits.
• Prepare, develop, submit, and monitor VA disability compensation, pension, survivor, education, health care, and other benefit claims.
• Review VA decisions and prepare appeals when appropriate.
• Conduct research and obtain military, medical, and other supporting documentation necessary to develop claims.
• Maintain accurate electronic client records using eVetAssist and other required software systems.
• Conduct home visits, nursing home visits, and outreach to assist veterans unable to travel to the office.
• Answer telephones, respond to client inquiries, and provide referrals to community agencies and resources.
• Complete financial assistance applications when appropriate under Commission guidelines.
• Maintain monthly activity reports and required documentation.
• Attend required accreditation training and continuing education to maintain certification.
• Participate in veterans'' events, outreach activities, and public education programs.
• Perform other duties as assigned in support of the daily operations of the Veterans Service Commission.