| Location | Las Vegas, NV |
| Salary | $61,721.28–$91,496.16 Per Year |
VETERANS SERVICE OFFICER 2 (VSO SUPERVISOR)
Salary
$61,721.28 - $91,496.16 Annually
Location
Las Vegas
Job Type
Full-Time
Job Number
2026-03482
Department
DEPARTMENT OF VETERANS SERVICES
Opening Date
08/12/2026
Closing Date
8/19/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
D
Max Number of Applicants
50
Salary Grade
34
Full Physical Address of Position (City, State, Zip)
6900 N. Pecos Rd Las Vegas Nevada 89086 United States
Job Summary
Veterans Service Officers advise and advocate for veterans and individuals currently serving in the United States armed forces who are State residents, their spouses, widows, widowers, children, dependents, estate and personal representatives; prepare, submit and present claims and appeals for denied benefits including adjusted compensation, hospitalization, insurance, pension, disability compensation, vocational training, education or rehabilitation; provide assistance and advice to resolve problems and answer questions relating to available benefits under federal and State laws.
This position will hire and supervise the performance of lower-level Veteran Service Officers and support staff in addition to performing the full range of duties of a Veteran Service Officer, including: researching federal statutes, laws, and regulations pertaining to benefits and claims by military veterans and dependents; interviewing veterans or dependents to prepare for filing claims; reviewing medical records or other sources to obtain evidentiary support for claims; preparing and filing veterans claims with the Department of Veterans Affairs (DVA); advocating on behalf of claimants at varying levels of claim and appellate procedures with the DVA; representing veterans at DVA boards and hearings; and, performing outreach to inform and assist veterans and the community in obtaining benefits. Out-of-town outreach for Rural Outreach for Veterans Enrichment and Resources (ROVER) assignments may require travel in excess of 50 miles and up to 25% of the time. A working knowledge of State and federal veteran related regulations and benefits; medical terminology, human anatomy and physiology, and strong leadership and organizational skills are desired. Experience working with Veterans is preferred. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them.
Essential Qualifications
Associates degree from an accredited college or university in any field and two years of professional experience which included interviewing clients to elicit and impart information; researching and locating information from a variety of sources; writing narrative reports and summaries; interpreting and applying rules and regulations; and evaluating complex information and making determinations, one year of which included advocacy; OR graduation from high school or equivalent education and three years of professional experience as described above, one year of which included advocacy; OR an Associates degree from an accredited college or university in any field and one year of professional experience as described above in a program directly related to providing services for veterans; OR graduation from high school or equivalent education and two years of professional experience as described above in a program directly related to providing services for veterans; OR one year of experience as a Veterans Service Officer I in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties
Under general direction, incumbents at this level either: 1) Supervise and evaluate the performance of lower-level Veterans Service Officer I, Veterans Service Officer Trainees and support staff, in addition to performing the full range of duties outlined in the series concept. Incumbents are also responsible for recruitment, interviewing, selection, training and instruction of assigned staff; or 2) Serve as the training and curriculum coordinator, in addition to performing the full range of duties outlined in the series concept. Manage specific training programs to ensure certification of volunteer Nevada Veteran Advocates, Veteran Service Officers and accreditation of Resident Veteran Service Officers and Department Veteran Service Officers; manage individual training records and coordinate with the Director and supervisors to ensure compliance with training requirements; and provide case management. Establish curriculum, update training materials, develop, and present workshops for attaining certification and accreditation; and coordinate with third-party organizations to provide required training.
Advocate for individuals, groups or organizations eligible under federal regulations and State laws related to veterans services and/or benefits; interview clients to elicit information and determine merits of claim and eligibility to receive benefits; identify veteran benefit resources; respond to constituent complaints; research clients' claims and applicable case law, regulations, medical opinions, medical journals and related medical research publications.
Investigate circumstances upon which claims are based; identify, locate, contact and obtain statements from military, medical and lay witnesses to substantiate claim; assist clients in locating and obtaining documentation to support claims such as medical records, military service records, military unit activity reports, order of battle histories, and the construction, mechanical and technical specifications of military vehicles and equipment.
Develop the best strategy and course of action for filing Notice of Disagreement and Hearing Requests; calculate monetary benefits; advise clients on the appeal process and provide guidance regarding clients' responsibilities; obtain a power of attorney to present appeals on behalf of clients; prepare written summaries of findings and contentions including legal citations and references to medical research and journals.
Research, prepare, and present arguments in support of appeals; prepare and maintain statistical data relating to claims, monetary awards and medical information within the Nevada Department of Veterans Services and U.S. Department of Veterans Affairs databases.
Participate in appropriate veterans organizations, committees, stand-downs, separation from service briefing sessions and community events as a representative of the Nevada Department of Veterans Services.
Provide information regarding available veterans benefits, eligibility and appellant action to individuals, groups and organizations in person, on the phone or through written correspondence; visit local hospitals, convalescent homes, and residences to assist individuals in claiming and obtaining the services or assistance to which they are entitled.
Perform related duties as assigned.
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Working knowledge of: federal and State veteran-related regulations and benefits; medical terminology; human anatomy and physiology; uses, effects and dosages of commonly prescribed medications; common psychological terms and conditions; research techniques used to locate medical, military and technical documentation including Internet research or analysis; federal, State, and local social services available to veterans.
Ability to: identify and document cause and effect relationships; research and review information to determine the validity of statements and claims; maintain records and statistical data.
Skill in: researching case law, medical journals and publications, and military service history; identifying relationships between a medical history, medical research and military records which would support a client's claim for benefits; interviewing individuals to elicit medical, technical and military-related information to substantiate a claim; writing comprehensive summaries of legal, medical, technical and service-related records; interpreting and applying laws, regulations, policies and procedures relating to veterans benefits claims; speaking publicly, presenting findings, answering technical and legal questions, and advocating for a client.
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
Do you have any of the following?
02
Do you have experience leading a team and managing staff workloads? If yes, please briefly describe your experience.
03
Do you have paid or unpaid experience advocating for or assisting veterans? If yes, please briefly describe the experience and where it was obtained.
04
Certification as a Resident Veterans Service Officer is required within one year of employment and as a condition of continuing employment. Can you meet this requirement?
05
A State of Nevada/FBI background check will be required of the selected applicant. Can you meet this requirement?
06
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
07
A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov