Vendor & Partnership Program Manager

You'll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives. WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth.

WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth.

This is a highly collaborative, strategic role at the intersection of Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal. You'll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives.

What WOW! Offers

• Base salary up to $120,000 annually, commensurate with experience, and comprehensive benefits including:
  
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts

What You'll Do

Vendor & Partnership Leadership

• Own the end-to-end management of WOW!'s external vendor and partner portfolio supporting sales growth and marketing initiatives.
• Serve as the primary relationship owner for strategic marketing and sales-support vendors.
• Lead contract negotiations, onboarding, issue resolution, renewals, and ongoing business reviews.
• Lead vendor selection and RFP processes, including evaluation criteria, negotiations, and implementation planning.
• Identify opportunities to consolidate, renegotiate, or expand partnerships to improve cost efficiency, performance, and campaign effectiveness.

Program Management & Performance

• Provide program management across the vendor portfolio, keeping timelines, deliverables, budgets, and stakeholders aligned from kickoff through execution.
• Develop and maintain vendor performance frameworks, including scorecards, SLAs, KPIs, and ROI measurements.
• Monitor vendor-supported campaigns and programs and use data to identify opportunities for optimization and course correction.
• Maintain strong governance and documentation around vendor contracts, renewals, performance history, and business commitments.
• Serve as the escalation point for vendor issues impacting quality, timelines, budgets, or business results.

Cross-Functional Partnership

• Partner closely with Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal to ensure vendor strategies align with business priorities.
• Ensure contractual, financial, compliance, and operational requirements are met.
• Facilitate coordination between external vendors/partners and internal Brand and Creative teams to keep co-branded and partner-produced materials moving efficiently through review and approval.
• Serve as the key connector between external partners and internal stakeholders on branding, messaging, content, and value proposition requirements.

Executive Communication & Business Impact

• Present vendor performance, business results, risks, opportunities, and recommendations to senior leadership and key stakeholders.
• Translate vendor and campaign data into actionable business recommendations.
• Build strong relationships with partners that create opportunities to expand and improve marketing and sales initiatives.
• Help shape the future of WOW!'s vendor and partnership ecosystem through strategic thinking, disciplined execution, and continuous improvement.

What You Bring

Education & Experience

• Bachelor's degree in Marketing, Business Administration, Communications, Finance, or a related field.
• 5+ years of experience in marketing, vendor management, partnerships, program management, or a related discipline; 7+ years preferred.
• Demonstrated experience managing external vendors, agencies, or strategic partners, including contract negotiation and performance management.
• Experience supporting sales-facing or campaign-driving programs and measuring their business impact.
• Experience leading cross-functional initiatives and building alignment across multiple teams.
• Experience presenting recommendations, performance results, and business insights to senior leadership.
• Telecommunications, broadband, or consumer services experience preferred.

Key Skills

• Strong vendor negotiation and relationship-management skills.
• Exceptional communication and executive-level stakeholder managemen