Vendor Onboarding Specialist II - Temporary Housing

The Vendor Onboarding Specialist II - Temporary Housing is responsible for executing and supporting the ongoing operations of the Temporary Housing program within Contractor Connection. This role manages the full lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance, with increased responsibility for reviewing, validating, and ensuring accuracy of work.

This position operates with a higher degree of independence, applies sound judgment in evaluating provider readiness and compliance requirements, and supports efficient workflow progression. The role may assist in guiding less experienced team members and contribute to process consistency, while working within established procedures and program expectations.

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

• Bachelor's degree or equivalent combination of education and experience.
• 2 years of related experience is required
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
• Experience with recruiting, onboarding, vendor management, or program coordination preferred
• Advanced organizational and documentation management skills in a compliance-driven environment
• Excellent attention to detail with the ability to review, validate, and audit documentation for accuracy and completeness
• Strong time management skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously
• Strong analytical and problem-solving abilities, including the ability to identify trends and recommend solutions
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to effectively engage internal stakeholders and external partners
• Ability to work independently with minimal supervision and exercise sound judgment
• Demonstrated ability to contribute to process improvements and operational efficiencies
• Proven ability to multi-task and maintain detailed, accurate records
• Adaptability to evolving processes, systems, and program development

#LI-EC1

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs

• Presents program requirements, expectations, and participation standards to prospective providers

• Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness

• Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit

• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations

• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation

• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and escalation or removal of non-compliant providers

• Monitors provider adherence to program standards; identifies trends, gaps, and risks, and escalates as needed

• Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making

• May assist in providing training support to less experienced team members as needed

• Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements

• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.

• Always Upholds the Crawford Code of Business Conduct and Ethics

• Upholds and projects the public image of the Company

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs

• Presents program requirements, expectations, and participation standards to prospective providers

• Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness

• Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit

• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations

• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation

• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and escalation or removal of non-compliant providers

• Monitors provider adherence to program standards; identifies trends, gaps, and risks, and escalates as needed

• Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making

• May assist in providing training support to less experienced team members as needed

• Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements

• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.

• Always Upholds the Crawford Code of Business Conduct and Ethics

• Upholds and projects the public image of the Company